Customer Service Representative

1 month ago

St John's, Newfoundland and Labrador, Canada U-Haul Full time

Job Summary:

U-Haul is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of our company, providing exceptional service to our customers and ensuring they have a positive experience with our products and services.

Key Responsibilities:

  • Assist customers with U-Haul products and services, providing solutions to their needs and concerns.
  • Use U-Scan technology to manage rentals and inventory, ensuring accurate and efficient processing.
  • Move and hook up U-Haul trucks and trailers, ensuring safe and secure transportation.
  • Clean and inspect equipment on the lot, checking fluid levels and performing routine maintenance.
  • Answer customer questions and educate them on our products and services, providing excellent customer service.
  • Prepare rental invoices and accept equipment returned from rental, ensuring accurate and timely processing.
  • Install hitches and trailer wiring, ensuring safe and secure connections.
  • Fill propane and drive a forklift, performing routine maintenance and inspections.
  • Participate in ongoing continuous education through U-Haul University, staying up-to-date on industry trends and best practices.

Requirements:

  • Valid driver's license and ability to maintain a good driving record.
  • High school diploma or equivalent.

Work Environment:

The work involves moderate risks or discomforts, requiring special safety precautions, such as working around moving parts or machines, fumes, or irritant chemicals. May be required to use protective clothing or gear, such as masks, goggles, gloves, or shields.

Physical Demands:

The work requires some physical exertion, including long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights, and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

U-Haul Offers:

  • Paid holidays, vacation, and sick days, if eligible.
  • Career stability.
  • Gym Reimbursement Program, if eligible.
  • Opportunities for advancement.
  • Valuable on-the-job training.
  • Complete Benefit Plan, if eligible.
  • RRSP payroll deduction plan.
  • Deferred profit-sharing plan, if eligible.
  • You Matter Program (EAP).
  • Mindset App Program.
  • Wellness Programs.
  • Discounts on Apple products, Dell computers, hotels, and more.

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