Hotel Receptionist
4 weeks ago
Rundle Chalets is seeking a skilled Hotel Receptionist to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests. Your duties will include:
Key Responsibilities- Guest Registration: Register arriving guests and assign rooms in a timely and efficient manner.
- Complaint Resolution: Investigate and resolve guest complaints and claims in a professional and courteous manner.
- Front Desk Operations: Process group arrivals and departures, take and cancel room reservations, and provide information on hotel facilities and services.
- Cash Handling: Process guest payments, balance cash, and complete balance sheets and cash reports.
- Inventory Management: Maintain an inventory of vacancies, reservations, and room assignments.
- Emergency Procedures: Follow emergency and safety procedures as required.
- Clerical Duties: Perform light housekeeping and cleaning duties, and assist with clerical tasks such as faxing, filing, and photocopying.
Requirements
- Education: Secondary (high) school graduation certificate.
- Experience: 1 to less than 7 months of experience in a related field.
- Language: English language proficiency.
Work Environment
- Work Term: Permanent.
- Hours: 30 to 40 hours per week.
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