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Brokerage Services Representative

2 weeks ago

Granby, Quebec, Canada UPS Full time

Job Summary:

This Brokerage Services Representative position is responsible for processing customs clearance and confirming declarations for non-complex to complex shipments guided by the CCBS system. The role requires handling delivery service and/or import permit requests, gathering and sending proper documentation to the government, and assessing all fees for the importation of international packages.

Responsibilities:

  • Process customs clearance and confirm declarations for shipments
  • Handle delivery service and/or import permit requests
  • Gather and send proper documentation to the government
  • Assess all fees for the importation of international packages

Requirements:

  • Excellent verbal and written communication skills: French 90% / English 10%
  • Level of French needed: proficiency
  • 1 year of experience in data entry and/or customs operations - Required
  • Customs Specialist (CCS) certification - Preferred
  • Bachelor's degree or international equivalent - Preferred
  • Previous experience in a call center environment – Preferred
  • In-depth knowledge of customs operations, laws and regulations, and other government departments
  • In-depth knowledge of HS system, CUSMA (Canada, US, Mexico Agreement), and permit process
  • Strong analytical thinking, problem-solving, basic research, attention to detail, and time management skills

About UPS:

UPS is a Fortune Global 500 organization that offers innovative possibilities and a rewarding culture for its employees. With a strong focus on customer satisfaction, UPS provides a dynamic work environment that encourages growth and development.

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