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Community Liaison Specialist

2 months ago


Vancouver, British Columbia, Canada Vancouver Coastal Health Full time

Job Summary

Vancouver Coastal Health is seeking a skilled Community Liaison Specialist to join their Integrated Care Team. As a key member of the team, you will provide essential support services to clients with mental health and substance use issues.

Key Responsibilities

  • Provide holistic support services to clients, including mental health and substance use support.
  • Work collaboratively with multiple stakeholders, including primary care, mental health, and substance use professionals.
  • Monitor client progress, document observations, and provide verbal reports as required.
  • Facilitate access to community resources and provide information on available services.
  • Liaise and coordinate services with mental health and substance use professionals.
  • Plan, organize, and facilitate groups as needed, and participate in case planning.
  • Act as an advocate for clients and provide support related to complex healthcare needs.
  • Establish and maintain therapeutic relationships based on respect and trust.

Qualifications

Education and Experience

  • Certificate from a recognized Health Care Worker program, plus two years' recent experience supporting clients through a holistic mental health, substance use, and primary care lens.
  • Valid driver's license and access to a personal vehicle for business purposes, as required.

Knowledge, Skills, and Abilities

  • Knowledge of community, social, and health resources.
  • Ability to keyboard 5000 keystrokes per hour.
  • Knowledge of substance misuse and behavior management.
  • Knowledge and experience in providing culturally safe and competent care, specifically pertaining to Aboriginal people.
  • Knowledge and experience in Trauma-Informed Practice, Harm Reduction, and Recovery-Oriented Care.
  • Knowledge of mental health issues and treatment.
  • Knowledge of relevant acts, including the Mental Health Act, Adult Guardianship, and Public Health Act.
  • Ability to demonstrate and assist clients with activities of daily living.
  • Ability to establish and maintain rapport with clients.
  • Ability to observe and recognize changes in clients.
  • Ability to deal effectively with conflict situations and manage aggressive behavior.
  • Ability to work independently and in cooperation with others.
  • Ability to communicate effectively, both verbally and in writing.
  • Ability to organize, prioritize, and meet deadlines.
  • Ability to establish/maintain satisfactory work relationships with the public and other employees.
  • Ability to work with a culturally diverse population.
  • Ability to operate related equipment, including applicable software applications.
  • Physical ability to carry out the duties of the position.

Why Join Vancouver Coastal Health?

Vancouver Coastal Health is a world-class innovator in medical care, research, and teaching, delivering service to over one million BC residents. We value our employees and offer a comprehensive benefits package, including MSP, extended health, and dental, as well as municipal pension plan. We also provide opportunities for growth and development, including employer-paid training and leadership development programs. Our wellness supports include counseling, critical incident, and innovative wellness services for employees and their families. We are committed to equity, diversity, and inclusion and strive to create a workplace that is welcoming and inclusive for all employees.