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Director of Housekeeping Operations
2 months ago
Job Title: Director of Housekeeping Operations
Job Summary:
We are seeking a highly skilled and experienced Director of Housekeeping Operations to join our team at Accor Hotels. As a key member of our hotel's leadership team, you will be responsible for overseeing the daily operations of our housekeeping department, ensuring that our guests receive exceptional service and that our facilities are maintained to the highest standards.
Key Responsibilities:
- Lead and Coach the Housekeeping Team: Provide guidance, support, and coaching to the housekeeping team to ensure they have the skills and knowledge needed to deliver exceptional service to our guests.
- Develop and Implement Housekeeping Policies and Procedures: Create and implement policies and procedures to ensure that our housekeeping department operates efficiently and effectively, and that our facilities are maintained to the highest standards.
- Manage Housekeeping Budgets and Resources: Oversee the housekeeping budget and ensure that resources are allocated effectively to meet the needs of the department.
- Ensure Guest Satisfaction: Work closely with the front office team to ensure that guest requests are met and that our guests receive exceptional service.
- Collaborate with Other Departments: Work closely with other departments, including laundry, engineering, and food and beverage, to ensure that our facilities are maintained to the highest standards.
- Monitor and Analyze Performance Metrics: Monitor and analyze performance metrics to identify areas for improvement and implement changes to improve efficiency and effectiveness.
- Develop and Implement Training Programs: Develop and implement training programs to ensure that the housekeeping team has the skills and knowledge needed to deliver exceptional service to our guests.
Requirements:
- University Degree or Hotel Management Diploma: A university degree or hotel management diploma is preferred.
- Minimum 5 Years of Experience: A minimum of 5 years of experience in a housekeeping leadership position is required.
- Leadership and Management Skills: Strong leadership and management skills are required, including the ability to motivate and coach a team.
- Communication and Interpersonal Skills: Excellent communication and interpersonal skills are required, including the ability to work effectively with a diverse range of stakeholders.
- Problem-Solving and Analytical Skills: Strong problem-solving and analytical skills are required, including the ability to analyze data and make informed decisions.
Physical Aspects of the Job:
- Walking, Standing, Bending, Pushing, and Pulling: The job requires walking, standing, bending, pushing, and pulling for up to 6 hours a day.
- Lifting Weights: The job does not require lifting weights exceeding 25 pounds.
