Residential Program Supervisor

4 weeks ago


Old Toronto, Canada Dixon Hall Full time

About Dixon Hall


Dixon Hall is a non-profit organization dedicated to providing support services to individuals experiencing homelessness and housing challenges in the City of Toronto.


We are currently seeking a highly skilled and compassionate Residential Program Supervisor to join our team in Shelter and Respite Services. The successful candidate will be responsible for supervising and supporting staff, ensuring the provision of high-quality services to clients, and contributing to the development and implementation of programs that promote housing stability and well-being.


Job Summary


The Residential Program Supervisor will work collaboratively with the Senior Manager, Shelter and Respite Services, to provide operational support and oversight to the program. This includes coordinating activities, monitoring program performance, and participating in committees and task groups as required. Additionally, the supervisor will be responsible for creating a safe and supportive environment for all clients and staff working in the department.


Key Responsibilities



  • Program Oversight: Coordinate and monitor the effectiveness of all operational activities of the assigned portfolio, including program planning, service delivery, and evaluation.
  • Staff Supervision: Provide guidance, coaching, and mentorship to program staff, focusing on areas such as client engagement, crisis intervention, and de-escalation techniques.
  • Community Partnerships: Foster relationships with community agencies, service providers, and stakeholders to enhance collaboration and knowledge-sharing opportunities.
  • Quality Improvement: Participate in quality improvement initiatives, suggesting strategies to improve program outcomes, client satisfaction, and staff morale.
  • Communication: Develop and maintain effective communication channels with internal stakeholders, including staff, management, and other departments, to ensure seamless service delivery.
  • Professional Development: Stay current with best practices, industry trends, and emerging issues related to homelessness and housing support services, applying this knowledge to inform program development and decision-making.

Requirements


To be considered for this role, applicants must possess a Bachelor's degree in Social Work or a related field, with at least 3 years of experience in a supervisory or leadership position within a social services or non-profit organization. Previous experience working with people experiencing homelessness or housing instability is essential. A strong background in crisis intervention, conflict resolution, and counseling is also required. Fluency in multiple languages is an asset, as is proficiency in MS Office and CRM systems.


What We Offer


In addition to a competitive salary range of $60,000 - $80,000 per annum, depending on experience, we offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as a generous vacation and sick leave policy. Dixon Hall is committed to fostering a diverse and inclusive work environment, and we welcome applications from candidates who self-identify as being from marginalized communities, including Indigenous peoples, racialized persons, persons with disabilities, and those from the 2SLGBTQIA+ community.



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