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Hotel Operations Manager

2 months ago


Red Deer, Alberta, Canada Super 8 Motels Full time
Hotel Manager Job Description

We are seeking a highly skilled and experienced Hotel Manager to join our team at Super 8 Motels. As a Hotel Manager, you will be responsible for the overall operation of the hotel, ensuring that all aspects of the business are running smoothly and efficiently.

Key Responsibilities:
  • Develop and Implement Policies and Procedures: Create and implement policies and procedures for daily hotel operations, ensuring that all staff are aware of and adhere to them.
  • Prepare Budgets and Monitor Revenues and Expenses: Prepare and manage the hotel's budget, monitoring revenues and expenses to ensure that the hotel is operating within budget.
  • Prepare Marketing Plans: Develop and implement marketing plans to attract and retain guests, increasing revenue and occupancy rates.
  • Implement Marketing Activities: Plan and execute marketing activities, such as promotions and events, to drive sales and revenue.
  • Enforce Policies and Procedures: Ensure that all staff are aware of and adhere to hotel policies and procedures, taking disciplinary action when necessary.
  • Address Customer Complaints: Respond to and resolve customer complaints in a timely and professional manner.
  • Assist Guests with Special Needs: Provide assistance to guests with special needs, ensuring that their stay is comfortable and enjoyable.
  • Develop and Implement Business Plans: Develop and implement business plans to drive revenue and growth, including strategies for improving customer satisfaction and loyalty.
  • Establish Work Schedules: Create and manage work schedules for all hotel staff, ensuring that the hotel is adequately staffed at all times.

Requirements:

  • 2 years to less than 3 years of experience in a hotel management role
  • Permanent position
  • English language proficiency
  • 40 hours per week