Customer Service Representative

1 week ago


Orangeville, Ontario, Canada Loblaw Companies Limited Full time
Job Summary

We are seeking a highly skilled Customer Service Representative - Asset Protection to join our team at Zehrs Orangeville. This role is ideal for individuals who are passionate about providing exceptional customer service and ensuring the security of our store.

About Us

Loblaw Companies Limited is one of Canada's largest retailers, with a commitment to sustainability and community involvement. We offer competitive salaries, comprehensive training, and opportunities for career advancement.

Job Description

The Customer Service Representative - Asset Protection will be responsible for welcoming customers as they enter the store, responding to Asset Protection initiatives, and collaborating with other employees to ensure a positive shopping experience. Key responsibilities include:

  • Providing exceptional customer service and support to all internal and external customers.
  • Responding to Gatekeeper alarms and receipt check as required.
  • Assessing safety hazards and taking proper procedures to ensure customer safety.
  • Escalating any crisis or emergency situations in a timely manner.
  • Maintaining and submitting daily, weekly, and monthly status reports.
Requirements

To be successful in this role, you must have:

  • Experience within a retail environment (preferred).
  • The ability to foster partnerships with store teams.
  • Exceptional customer service skills with a talent for building relationships.
  • A professional, friendly, and approachable demeanor.
  • The ability to remain calm in high-tension situations.
  • The ability to walk or stand in the same position for long periods.
  • The ability to lift up to 50 lbs.
What We Offer

We offer a competitive salary of approximately $45,000 per year, depending on experience. Additionally, we provide:

  • A 10% Colleague Discount program.
  • A company-matched Pension Plan.
  • Health Benefits.
  • An Employee Stock Purchase Program.
Accommodation and Diversity

Loblaw is committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability can be made at any stage of application and employment.



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