Customer Service Representative
2 weeks ago
We are seeking a skilled and knowledgeable Inside Sales Representative to join our team at Fountain Tire Dryden. The successful candidate will be responsible for delivering exceptional customer service, providing consultation and explanation of required tire service and tire requirements, and ensuring that all customers are satisfied with their experience.
Key Responsibilities
- Greet and communicate with customers on all aspects of service
- Share product knowledge and technical expertise with Fountain Tire customers to build existing and new business
- Provide service quotes and receive customer authorization for work to be performed on customer vehicles, finalize sales, and complete customer follow up
- Schedule customer appointments for tire services
- Recommend tire service, specialty tire service, and wheel service to customers
- Ensure that all products are billed accurately to the customer
- Complete proactive calls to customers to determine their satisfaction level with the service received
Requirements
- Previous experience in the tire industry is an asset
- Background in retail mechanical service required
- Excellent customer service and time management skills
- 1 to 2 years of retail customer relations and/or customer service experience
- Strong interpersonal skills with ability to build a team and work as a team
- Ability to work well under pressure in a fast-paced, ever-changing high-volume environment
- Current, valid driver's license
What We Offer
- Competitive compensation
- Opportunity to work with an excellent team and great customers
- Regular day shifts
- Great discounts for you and your family on tires, parts, and mechanical services
- Health, dental and vision benefits and RRSP matching program
- Opportunity to enter our management training program to become a store manager/partner
Apply Today
Apply online today at /careers/.
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