Service Trainer

16 hours ago

Mississauga, Ontario, Canada Prevost Full time
Job Title: Service Trainer

Prevost, a division of Volvo Group Canada Inc., is seeking a highly skilled and experienced Service Trainer to join our team. As a Service Trainer, you will play a key role in the production and delivery of training for our internal personnel and external customers.

Key Responsibilities:
  • Analyze and track training needs for our North American locations.
  • Provide training on a wide variety of coach systems, including powertrain, electrical, A/C, and more.
  • Plan and execute recorded, online, and in-person training sessions for both internal and external customers.
  • Document and update training records and provide training reports.
  • Review after-training surveys and adjust content/schedule according to comments received.
  • Responsible for gathering technical information, building training materials, and conducting training in a classroom environment using audio/visual technology.
  • Prepare individualized training materials for our products.
  • Participate in industry events, training classes, and seminars.
  • Provide customer service while upholding the level of performance and quality of our products to ensure repeat business and continued loyalty of our customers.
  • Assist in the diagnostic and repair of Prevost and Volvo products.
  • Provide training, assistance, and mentoring of fellow coworkers.
  • Be available to answer questions from technicians, including support for on-call.
  • Other assigned tasks.
What We Offer:
  • Permanent position
  • Competitive salary
  • Minimum of 5 weeks of vacation
  • Comprehensive group insurance paid 100% by the company
  • Retirement plan with employer contribution of up to 7%
  • Telemedicine program
  • Hybrid working mode
  • Unique work environment
  • Annual performance bonuses
Requirements:
  • Advanced troubleshooting and diagnostic abilities
  • Be the product expert person for Prevost and Volvo products
  • Ability to look up parts efficiently and independently
  • Proficient in electronic media and laptop use (Technical prints, Parts Assist, bulletins and recalls, SAP, Diagnostic tools)
  • Autonomous and well-organized
  • Excellent verbal and written communication (French and English)
Education and Experience:
  • Technical School diploma in mechanics, Electrical, Electronic or equivalent
  • 5 years minimum of relevant experience required
  • Knowledge of Prevost and Volvo products
Other Requirements:
  • Valid CDL license (Class B with a Passenger Endorsement) a strong plus
  • Frequent travel Required - including international destinations (USA and Canada)
  • Proficient in MS Office Products
  • This position is remote and can be fulfilled in Canada

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