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Restaurant Operations Manager

2 months ago

Caledonia, Canada Wendy's Full time
About the Role

We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at Wendy's. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring that we deliver exceptional customer service and maintain high standards of quality and cleanliness.

Key Responsibilities
  • Leadership and Management
    • Supervise and manage a team of more than 20 employees, providing guidance and support to ensure they have the skills and knowledge needed to excel in their roles.
    • Develop and implement strategies to improve employee engagement, retention, and performance.
  • Operational Excellence
    • Oversee the implementation of operational procedures and systems to ensure efficient and effective restaurant operations.
    • Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement changes to drive business growth.
  • Customer Service
    • Ensure that all customers receive exceptional service, responding promptly to their needs and resolving any issues in a professional and courteous manner.
    • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Financial Management
    • Manage the restaurant's budget, ensuring that expenses are controlled and revenue is maximized.
    • Develop and implement strategies to improve profitability and reduce costs.
  • Health and Safety
    • Ensure that the restaurant meets all health and safety regulations, maintaining a clean and safe environment for employees and customers.
    • Develop and implement strategies to improve health and safety standards.
  • Marketing and Promotion
    • Develop and implement marketing and promotional strategies to drive sales and increase brand awareness.
    • Collaborate with the marketing team to develop and execute marketing campaigns.
  • Inventory Management
    • Manage the restaurant's inventory, ensuring that stock levels are maintained and waste is minimized.
    • Develop and implement strategies to improve inventory management and reduce costs.
  • Training and Development
    • Provide training and development opportunities to employees, ensuring that they have the skills and knowledge needed to excel in their roles.
    • Develop and implement strategies to improve employee skills and knowledge.
Requirements
  • Education
    • Secondary (high) school graduation certificate.
  • Experience
    • 1 year to less than 2 years of experience in a restaurant management role.
  • Skills
    • Excellent leadership and management skills.
    • Strong communication and interpersonal skills.
    • Ability to work in a fast-paced environment and meet deadlines.
    • Knowledge of health and safety regulations and procedures.
    • Ability to analyze data and make informed decisions.
    • Strong problem-solving and conflict resolution skills.
Work Environment

The restaurant is a fast-paced environment with a large workload. The successful candidate will be required to work in a standing position for extended periods and handle heavy loads. The work environment is physically demanding, and the successful candidate will be required to work in a combination of sitting, standing, and walking.

Personal Suitability
  • Accurate
  • Client Focus
  • Dependability
  • Efficient Interpersonal Skills
  • Excellent Oral Communication
  • Excellent Written Communication
  • Flexibility
  • Organized
  • Reliability
  • Team Player
Support for Persons with Disabilities

The restaurant provides awareness training to employees to create a welcoming work environment for persons with disabilities.

Support for Newcomers and Refugees

The restaurant provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees.

Support for Youths

The restaurant provides awareness training to employees to create a welcoming work environment for youth.

Work Term: Permanent

Work Language: English

Hours: 35 hours per week