Patient Engagement and Retention Specialist

2 weeks ago


Victoria, British Columbia, Canada AY Talent Full time $22 - $25
Job Overview

AY Talent is seeking a skilled Patient Engagement and Retention Specialist to join our team in Victoria, British Columbia. This full-time position offers a competitive salary and comprehensive benefits package.

Salary and Benefits

The estimated annual salary for this role is $45,000 - $52,000 CAD, depending on experience. Benefits include a bonus structure, permanent full-time position, free laser surgery, three weeks of vacation, sick days, wellness days, group insurance, telemedicine, and RRSP match.

Job Description

In this role, you will present treatment options to prospective patients, provide accurate information regarding surgery, pricing, and scheduling, and manage patient questions accurately and concisely. You will also enhance patient satisfaction by delivering personalized consultations, building rapport, and facilitating steps of their patient journey.

You will be proficient in using computer tools such as Outlook, Word, Excel, and EMR systems for tasks such as results tracking, reporting, follow-ups, and managing patient-related activities.

Required Skills and Qualifications

To succeed in this role, you will require:

  • Broad background in customer service or retention in a relevant industry
  • Experience as an account manager or sales representative is considered an asset
  • Desire to succeed while helping customers achieve their goals
  • Organized, results-oriented, self-disciplined, and excellent prioritization, time management, and problem-solving skills
  • Excellent communication skills in English
Company Overview

AY Talent is one of Canada's Best Managed Companies. We value expert professionals who can make a real difference in our clients' success.

What We Offer

This is a fantastic opportunity to grow with a reputable company that values employee growth and well-being. As part of our team, you can expect:

  • Flexible work availability Monday-Friday from 8:00 am to 4:00 pm, as well as Saturdays on a rotating basis
  • Comfortable traveling to other clinics for training (expenses covered)


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