Retail Store Operations Manager

4 days ago


Waterloo, Ontario, Canada Reitmans (Canada) LtéeLtd Full time

We are seeking a highly motivated and experienced Retail Store Operations Manager to lead our team at Reitmans (Canada) Ltée/Ltd. This role is ideal for a results-driven professional who thrives in a fast-paced environment and is passionate about delivering exceptional customer experiences.

Key Responsibilities:

* Ensure the store achieves company objectives and KPI goals by effectively managing sales, customer service, and operational processes

* Lead a high-performing team by providing coaching, training, and development opportunities to drive sales growth and improve customer satisfaction

* Implement merchandise strategies that drive sales and revenue growth while maintaining a visually appealing store environment

* Foster a culture of inclusivity and diversity, promoting a positive work environment and ensuring all employees feel valued and respected

* Develop and maintain effective relationships with District Managers and other stakeholders to ensure seamless communication and collaboration

* Analyze sales data and performance metrics to identify areas for improvement and develop strategies to address any gaps or challenges

* Stay up-to-date with industry trends, best practices, and company initiatives to continuously improve store operations and performance

* Collaborate with cross-functional teams to achieve business objectives and drive company growth

Requirements:

* At least 3 years of leadership experience in a retail environment, preferably in a management or supervisory role

* Proven track record of success in driving sales growth, improving customer satisfaction, and developing high-performing teams

* Strong communication and interpersonal skills, with the ability to build effective relationships with colleagues, customers, and stakeholders

* Ability to analyze sales data and performance metrics to inform business decisions and drive improvement

* High school graduate or equivalent required; post-secondary education preferred

* Availability to work evenings and weekends as required

What We Offer:

* Competitive salary range: $60,000 - $66,000 per year, based on experience

* Comprehensive benefits package, including medical, dental, and vision coverage

* Generous paid time off program, including vacation days, sick leave, and flex days

* Opportunities for advancement and professional development within the company

* Tuition reimbursement program to support ongoing education and career growth

* Employee referral program with incentives for successful referrals

* 50% discount on all Reitmans (Canada) Ltd. products and services

About Us:

Reitmans (Canada) Ltée/Ltd is an equal opportunity employer committed to diversity and inclusion. We strive to create a workplace that reflects the communities we serve, where everyone feels valued, respected, and empowered to succeed. If you are passionate about delivering exceptional customer experiences and leading high-performing teams, we encourage you to apply for this exciting opportunity



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