Restaurant Operations Manager
1 day ago
A&W Restaurants Inc in West Kelowna, BC is seeking a skilled Restaurant Operations Manager to oversee daily restaurant operations and drive business growth.
Annual Salary: $53,000
About the RoleThis key leadership position is responsible for maintaining exceptional customer experience, adhering to A&W standards, ensuring employee safety and well-being, and managing operational costs to achieve profitability.
Responsibilities- Balance key performance indicators such as quality, speed of service, and cost control through effective management of the operating system.
- Oversee weekly profit and loss statements, including cost of goods, labor costs, and direct expenses.
- Maintain A&W standards and conduct regular performance reports to identify areas for improvement.
- Schedule staff, including self, to operational positions and shift roles.
- Ensure all equipment and facilities are in good condition and plan for maintenance and repairs.
- Implement climate goals and ensure they are practiced daily.
- Recruit, hire, train, and develop hourly staff, including supervisory and assistant manager positions in conjunction with the Area Manager and HR.
- Lead meetings, ensure staff safety, and maintain a healthy motivating work environment.
- Document critical incidents and report them to key individuals.
- Conduct monthly Health and Safety meetings and take corrective action.
- Enforce HR policies and complete daily, weekly, and period accounting administration.
- Manage inventory control, ordering, cost control, and weekly inventory counts.
- Apply cash and food cost management principles.
- Ensure restaurant profitability by managing costs to set thresholds and goals.
- Maintain cleanliness standards and safe food handling practices.
- Provide high-level service to guests through efficient preparation, stocking, and staff positioning.
- Manage local store marketing.
- Handle accidents or complaints and implement a service recovery program.
- Strong interpersonal skills and proven leadership with supervisory experience.
- Expertise in all restaurant positions.
- Knowledge of restaurant Operating Systems.
- Complete knowledge of Operating Standards.
- Ability to do accounting and manage administrative aspects of the operation.
- Acceptable oral and written business communication skills.
- Competency in Windows 10 and Microsoft Office applications.
- Ability to give presentations.
- Ability to build and maintain positive relationships with colleagues and suppliers.
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