Technology Consultant

4 weeks ago


Thunder Bay, Ontario, Canada Staples Full time
About the Role

We are seeking a highly motivated and customer-focused Technology Consultant to join our team at Staples Canada. As a champion of the customer experience, you will play a key role in enabling our work, learn, and grow culture for our customers and associates.

Key Responsibilities
  • Connect with customers to identify solutions that cater to their needs and add value.
  • Be an expert with our product and services to identify and recommend referral opportunities.
  • Lead selling for the technology and workspaces departments, and cultivate a selling culture with associates to achieve goals and targets.
  • Prepare quotes on technology systems and related products when required.
  • Provide coverage and assistance in all areas of the store where business needs require, including Tech Services.
  • Communicate to store leaders, relevant sales information, inventory levels and any product issues.
  • Ensure adherence to company merchandising standards, including current pricing, signage, planograms, promotional planners, advertising set-ups and displays.
  • Operational excellence and customer experience are important aspects of your role. You will operate cash registers, follow all loss prevention measures and ensure the cleanliness and store standards of your assigned departments.
  • Ensure that a clean and safe environment is always top-of-mind, keeping the safety of yourself, fellow associates, and our customers as a key priority.
Requirements
  • Technology sales experience.
  • 1-2 years in a leadership or supervisory role with direct accountability for achieving sales and service targets is preferred.
  • Completion of post-secondary education in a technical field is preferred.
  • Proven track record of achieving customer service excellence and sales results
  • Technology savvy
  • Curious
  • Approachable
  • Passionate
What We Offer
  • Associate discount
  • Health and Dental benefits
  • RRSP/DPSP
  • Learning & Development programs
  • And more...
Additional Information
  • A moderate amount of physical effort and operation of equipment / machinery is required to execute our merchandising standards and to maximize our customer experience.
  • Movement of freight by use of ladders and stock pickers is required.We'll also ask you to work a variety of shifts including evenings and weekends.

    Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.


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