Customer Service Ambassador

2 weeks ago

Edmonton, Alberta, Canada Four Points by Sheraton] Full time
Overview

We are a dynamic team at Four Points by Sheraton seeking a skilled Customer Service Ambassador to join our front desk. As a key member of our team, you will be responsible for delivering exceptional customer experiences and ensuring that our guests feel welcome and supported throughout their stay.

Estimated Salary: $42,000 - $55,000 per year

This role is perfect for individuals who possess excellent communication skills, a warm and welcoming demeanor, and a passion for providing top-notch service. If you are a team player with a can-do attitude, we encourage you to apply.

About the Job

The Customer Service Ambassador will be responsible for:

  • Providing exceptional customer service to all guests, responding to inquiries and resolving issues in a timely and professional manner;
  • Greeting and checking-in guests, handling room assignments and any other related tasks;
  • Assisting with special requests, such as arranging airport transportation or making restaurant reservations;
  • Maintaining a clean and organized work environment, adhering to hotel standards and policies;
Requirements and Qualifications

To be successful in this role, you must have:

  • A high school diploma or equivalent required;
  • Previous customer service experience in a fast-paced environment preferred;
  • Excellent communication and interpersonal skills;
  • Ability to work a variety of shifts, including mornings, afternoons, evenings, and weekends;
  • Familiarity with property management systems (PMS) and ability to learn new software quickly;
Benefits

As a valued member of our team, you will enjoy:

  • A competitive salary range of $42,000 - $55,000 per year;
  • Opportunities for career advancement and professional growth;
  • A comprehensive benefits package, including medical, dental, and vision coverage;
  • Discounted rates on hotel stays and other perks;
Equal Employment Opportunities

We are an equal employment opportunity employer committed to diversity and inclusion. We welcome applications from diverse candidates and encourage those who self-identify as belonging to one of the following groups to indicate so in their application:

  • Support for persons with disabilities
    • We provide awareness training to employees to create a welcoming work environment for persons with disabilities;
    • We apply accessible and inclusive recruitment policies that accommodate persons with disabilities;
  • Support for newcomers and refugees
    • We recruit newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.);
  • Support for youths
    • We provide awareness training to employees to create a welcoming work environment for youth;
  • Support for Veterans
    • We recruit Veterans and other candidates with military experience through targeted hiring initiatives (for example: job fairs, outreach programs, etc.);
  • Support for Indigenous people
    • We facilitate access to Elders who can offer support and guidance to Indigenous workers;
  • Support for mature workers
    • We apply hiring policies that discourage age discrimination;
  • Supports for visible minorities
    • We apply hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.);

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