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Field Education Specialist

2 months ago

Calgary, Alberta, Canada ESTÉE LAUDER Companies Full time
Job Summary

We are seeking a highly skilled and experienced Field Education Specialist to join our team at The Estée Lauder Companies. As a key member of our retail training team, you will be responsible for educating retail partner teams on product knowledge, service, and selling skills to drive sales growth and meet business objectives.

Key Responsibilities
  • Top Mall Strategy
    • Develop and execute strategies to drive sales growth in top malls, focusing on specialty multi-channels.
    • Collaborate with commercial field education training managers and field sales directors to achieve sell-through plans and increase rank and market share.
  • Lead Orientation, Development, and Education for Freelancers
    • Participate in the selection of freelance/on-call team members and assist with their orientation and onboarding.
    • Develop and deliver in-store education programs to ensure freelance beauty advisors understand their goals, job expectations, and priorities.
  • Seminar Facilitation and In-Store Follow-Up
    • Teach retail partners about product knowledge, selling skills, and service standards to meet or exceed target goals.
    • Facilitate seasonal seminars and follow up on seminar objectives to ensure coaching at point of sale.
  • Additional Responsibilities
    • Model image and hygiene standards for all brands and lead by example to meet and exceed commercial/brand image guidelines.
    • Develop business manager's ability to achieve their core job competencies and develop positive, productive working relationships.
Requirements
  • Post-education required.
  • A minimum of four (4) years of experience in sales and/or education.
  • Strong developmental and indirect management experiences with positive past sales performance.
  • Solid coaching, leadership, and communication skills.
  • Ability to handle multiple priorities in a fast-paced environment with strong attention to detail and follow-through.
  • Excellent organizational, time management, and communication (written and oral) skills.
  • Ability to handle confidential and sensitive situations.
  • Independent self-starter with a strong understanding of the value of teamwork in meeting expectations.
  • Strong computer skills (Microsoft Office Suite).
  • Knowledge of Power BI/CRI considered an asset.
  • A valid driver's license is required for this role.