Automotive Service Advisor
4 weeks ago
We are seeking a highly skilled and customer-focused Automotive Service Advisor to join our team at Canadian Tire Hillside (Store 365). As a key member of our Service Centre team, you will play a vital role in ensuring exceptional customer experiences and driving business growth.
Key Responsibilities:- Customer Service: Provide outstanding customer service, ensuring ongoing commitment to customer needs and satisfaction.
- Communication: Respond to customer inquiries in a timely and professional manner, both over the phone and in person.
- Problem-Solving: Manage customer concerns and problems promptly, resolving issues in a fair and efficient manner.
- Operations: Complete and review repair orders with customers, estimate costs and times for service and repairs, and ensure timely delivery of vehicles.
- Teamwork: Act as a liaison between customers and technicians, managing work orders and ensuring smooth communication.
- Knowledge and Skills: Strong knowledge of market trends in the automotive service industry, mechanical components of automobiles, and computerized work order systems.
- Customer Service: Excellent customer service skills, with a strong focus on building and maintaining interpersonal relationships.
- Communication: Strong communication skills, with the ability to listen carefully and provide precise instructions.
- Problem-Solving: Ability to resolve problems and make decisions in a fast-paced environment.
- Competitive Compensation: Starting salary of $21-$24 per hour, depending on experience.
- Opportunities for Growth: Career advancement opportunities within Canadian Tire Hillside (Store 365) and across the Canadian Tire family.
- Benefits: Comprehensive benefits package, including health and dental insurance, and a retirement savings plan.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
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