Business Analyst

2 months ago

Montreal, Quebec, Canada RPMGlobal Full time
About the Role

We are seeking a skilled Business Analyst to join our team at RPMGlobal. As a Business Analyst, you will play a critical role in the implementation and optimization of our Supply Chain Management systems.

Key Responsibilities
  • Participate in the implementation of Körber (all phases) and ensure seamless integration with our existing systems.
  • Troubleshoot business and operational issues associated with the Körber Supply Chain, including reports and other 3rd party vendor software.
  • Interface with customer administrators and IT teams, project leaders, developers, and implementors on support issues.
  • Quantify issues and provide supporting data if issues are escalated.
  • Develop and mentor operations team members as Warehouse Management System (WMS) Super Users and Trainers on warehouse and distribution best practices with WMS.
  • Document business needs.
  • Participate in the development and execution of business solutions, systems, and services.
  • Operate, design, and analyze business applications, integrations, and data recovery methods.
  • Collaborate with company heads, stakeholders, customers, and process owners to determine financial, business, and operational requirements and goals.
  • Follow management guidelines. Execute assigned tasks with high quality and on time.
  • Arrange priorities according to management directions and guidelines.
  • Collaborate with other business analysts to execute required tasks for new applications and enhancement of existing applications.
  • Maintain software products to ensure they meet end-user demands.
  • Analyze business requirements for modified and new business applications in collaboration with other business analysts and document fit/gap analysis.
  • Prepare and conduct training sessions for end users.
  • Follow guidelines, methods, and techniques for preparing and presenting business cases.
  • Respond to assigned Helpdesk support tickets on time.
  • Reach out to senior team members and SMEs for collaboration and building knowledge as needed.
  • Ability to continuously learn and improve knowledge in relevant systems, modules, and technology.
  • Ability to work in teams and to collaborate with others to achieve goals.
Requirements
  • Bachelor's degree in a relevant field is required.
  • 5 years of experience as a business analyst with Körber.
  • Experience in implementing and integrating systems.
  • Proficient in system requirements analysis, fit/gap analysis, and technical solution documentation.
  • Ability to understand and work toward organizational goals and objectives, collaborating with various stakeholders.
  • Strong problem-solving and analytical skills.
  • Team player with excellent verbal and written communication skills.
  • Logical reasoning skills.
  • Ability to simplify complex ideas for various audiences.
  • Highly motivated and self-directed, with strong prioritization skills.
  • Customer service-oriented.
  • Experience with business analysis tools is advantageous.
  • Experience in preparing and conducting training sessions is an asset.
  • Bilingual in French and English is required.

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