Technical Support Specialist

4 days ago


Waterloo, Ontario, Canada Viessmann Full time

**Job Description**

We are seeking a highly skilled Technical Support Specialist to join our team. This role will be responsible for providing advanced technical support for our HVAC and hydronic products, as well as creating training materials and leading investigations into escalated technical projects.

**Key Responsibilities**

  • Provide advanced technical support for Carrier and associated brands across residential and commercial boilers, solar thermal systems, burners, controls, components, indirect fired water heaters, air-handling units, heat pumps, and DHW heating devices.
  • Create source training materials for training the trainer and maintain accurate source materials to be used and deployed by the North American Academy team.
  • Lead investigations into escalated technical projects and provide timely solutions while maintaining excellent communication across affected stakeholders.

**Requirements**

To be successful in this role, you will need:

  • A valid A, G1 (Preferred) or B, G2 (Gas Technician Certification).
  • A valid 313A (Refrigeration & Air Condition Mechanic Certification).
  • HVAC experience including burners, hydronic heating systems and air conditioning.
  • Building Management Systems (BAS), controls and automation systems experience.
  • Strong electrical background in troubleshooting, electrical schematics, and electrical diagnostic tools.
  • A minimum 10 years of experience within the HVAC sector service industry.
  • A minimum of 5 years experience building training materials and educating technical experts on advanced topics.

**Benefits**

This is an exciting opportunity to join a dynamic team and contribute to the success of our company. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

**About Us**

We are Viessmann Manufacturing Company Inc., a global leader in intelligent climate and energy solutions. Our mission is to make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet.



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