Collections Specialist

3 weeks ago

Ajax, Ontario, Canada CB Canada Full time
Job Title: Collections Specialist

Robert Half is seeking a skilled Collections Specialist to join our team in the Utilities/Infrastructure industry. This is a long-term contract/temporary opportunity in the Ajax, Ontario region.

Key Responsibilities:
  • Oversee and update customer files to ensure data accuracy and compliance with Federal Fair Credit Reporting Act rules and regulations.
  • Handle inbound and outbound collections calls and correspondence, providing exceptional customer service and resolving account inquiries.
  • Administer billing and reporting activities, ensuring timely processing of payments and accurate registration of customer payments.
  • Pinpoint delinquent customer accounts through various means, including written correspondence, phone contact, and skip-tracing, and make arrangements for payment.
  • Guarantee the processing of payments and ensure accurate processing of bankruptcy filings.
Requirements:
  • Expertise in Microsoft Excel and proficiency in accounting software.
  • Solid understanding of consumer collections and prior experience using accounting software.
  • AA or BS/BA in Accounting preferred, with 2+ years of prior high-volume collections experience.
  • Ability to communicate verbally and in writing effectively throughout all levels of the company.
  • Ability to analyze customer accounts and make decisions based on those analyses.

Robert Half is the world's first and largest specialized talent solutions firm, connecting highly qualified job seekers to opportunities at great companies. We offer contract, temporary, and permanent placement solutions for finance and accounting, technology, marketing, and creative roles.

At Robert Half, we advocate on your behalf and promote you to employers, providing access to top jobs, competitive compensation, and benefits, as well as free online training. Stay on top of every opportunity – even on the go – with our mobile app.

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