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Agency Operations Director

1 week ago


Mississauga, Ontario, Canada Bank of Montreal Full time

Job Description:

The Senior Manager, Agency Operations & Business Enablement is a pivotal role in launching and shaping the future of agency enablement within Retail Insurance. This leader will build and manage the agency operations model, establishing its structure, processes, and foundational capabilities.

Key Responsibilities:

  • Design and implement the agency operational model, ensuring long-term success.
  • Develop key processes for agent onboarding, training, performance tracking, and compliance frameworks.
  • Collaborate with internal and external stakeholders to ensure seamless integration of agency operations.
  • Implement technology and automation tools to support agency efficiency and scalability from day one.
  • Establish performance metrics and KPIs to measure success and drive continuous improvement.

About Us:

BMO is committed to creating lasting, positive change for our customers, communities, and people. We are driven by a shared Purpose: boldly grow the good in business and life.