Bilingual IT Systems Analyst

1 week ago

Regina, Saskatchewan, Canada Brandt Group of Companies Full time

Job Summary

Brandt Group of Companies is seeking a highly skilled Bilingual IT Systems Analyst to join our IT/IS team. The successful candidate will play a critical role in the implementation, maintenance, and support of our VoIP (Voice over Internet Protocol) systems.

About the Role

The ideal candidate should have a strong background in IT, networking, and VoIP technologies. Key responsibilities include:

  • VoIP System Installation: Install, configure, and maintain VoIP systems and equipment, including network equipment and phones.
  • Configuration: Configure VoIP systems to ensure seamless integration with existing network infrastructure.
  • Technical Support: Provide technical support to end-users and clients regarding VoIP system functionality, troubleshooting, and issue resolution.
  • Network Integration: Integrate VoIP and collaboration solutions with existing network infrastructure to ensure seamless communication across the organization.
  • Quality Assurance: Monitor and maintain the quality and reliability of VoIP services, addressing performance issues and implementing improvements as needed.
  • Training: Conduct training sessions for end-users and staff to ensure they can effectively use the VoIP systems.
  • Troubleshooting: Diagnose and resolve hardware and software issues related to VoIP systems, including call quality problems and connectivity issues.
  • Vendor Relations: Collaborate with VoIP system vendors to resolve technical issues and procure necessary hardware and software.

Requirements

The successful candidate will have a strong background in IT, networking, and VoIP technologies, with excellent communication and problem-solving skills. Experience with VoIP system installation, configuration, and maintenance is essential.

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