Systems Analyst

2 weeks ago

Regina, Saskatchewan, Canada Brandt Full time

Job Summary

Brandt is seeking a highly skilled Systems Analyst to join our IT team. The successful candidate will play a critical role in the implementation, maintenance, and support of our VoIP systems.

Key Responsibilities

  • VoIP System Installation and Configuration: Install, configure, and maintain VoIP systems and equipment, including network equipment and phones.
  • Call Flow Design and Optimization: Administer and optimize call flow design to deliver top-notch customer experiences.
  • Technical Support and Troubleshooting: Provide technical support to end-users and clients regarding VoIP system functionality, troubleshooting, and issue resolution.
  • Network Integration and Quality Assurance: Integrate VoIP and collaboration solutions with existing network infrastructure to ensure seamless communication across the organization, and monitor and maintain the quality and reliability of VoIP services.
  • Software Updates and Security: Keep VoIP systems up-to-date by applying software updates, patches, and security fixes.
  • Documentation and Training: Maintain detailed documentation of VoIP system configurations, installations, and troubleshooting procedures, and conduct training sessions for end-users and staff to ensure they can effectively use the VoIP systems.
  • Troubleshooting and Vendor Relations: Diagnose and resolve hardware and software issues related to VoIP systems, including call quality problems and connectivity issues, and collaborate with VoIP system vendors to resolve technical issues and procure necessary hardware and software.

Requirements

  • Bilingual (French and English)
  • Proficiency in network protocols, TCP/IP, and routing
  • Capacity to work autonomously with limited supervision
  • Ability and willingness to travel both internationally and domestically
  • Strong problem-solving and communication skills
  • Industry certifications (e.g., CCNA, CompTIA Network+, or VoIP-specific certifications) are a plus
  • Proven experience with VoIP system installation, configuration, and support
  • Previous experience with enterprise call center solutions – as an administrator or user
  • Knowledge and experience with TCP/IP, SIP, QoS, and relevant UC protocols
  • Advanced system administration related to the Microsoft collaboration stack

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