Branch Manager Lead

3 weeks ago

ChathamKent, Canada Royal Bank of Canada Full time

Job Opportunity:

This role will lead our team at Royal Bank of Canada, driving client satisfaction and business growth.

As a Branch Manager, you will be a local market leader, motivating and coaching your team to deliver exceptional client experiences. You will capitalize on emerging market opportunities and act as an RBC Ambassador within the community.

You will build relationships and encourage collaboration across all roles, as well as steward digital enablement and multichannel usage.

As a team leader, you will support the ongoing development of staff through consistent routines to ensure a high level of employee capability and engagement.

Key Responsibilities:

  • Inspire, orchestrate, and pioneer superior retailing excellence to deliver a memorable client experience
  • Deliver results and support new client acquisitions through multiple channels, including your own team and local partners
  • Lead change and allocate resources to meet the needs of the community, growing sales, revenue, and market share
  • Ensure high employee engagement through recruiting, talent management, development, and career planning
  • Coach your team on client advice and education, problem resolution and prevention at first point of contact, and advocate for digital enablement and multichannel usage
  • Take appropriate actions to close gaps identified through operational, credit effectiveness, and compliance reviews and reports

Requirements:

  • Mutual Funds accreditation (IFIC or CSC) and minimum 2 years of licensed mutual funds sales experience within the last 3 years
  • Completed an acceptable mutual fund branch management exam offered by the CSI, or ability to write an exam within 4 months of start date
  • Minimum 3 years in a people management role
  • Entrepreneurial business acquisition mindset
  • Ability to employ digital channels, drive client awareness, and ensure your team is enabling clients with RBC digital access

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.

We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Job Skills:

Building Talent, Critical Thinking, Inspiring, Long Term Planning

Additional Job Details:

Platform: Personal and Commercial Banking

Job Type: Regular

Pay Type: Salaried

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