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Lead Retail Supervisor

1 month ago

Montreal, Quebec, Canada Coach Full time
Lead Retail Supervisor

This role requires a highly skilled and experienced individual to lead our sales team to success. The ideal candidate will have a proven track record of driving sales growth, managing teams, and maintaining high standards of customer service.

Key Responsibilities:
  • Manage daily store operations, including sales, customer service, and visual merchandising.
  • Lead and develop a high-performing sales team, providing coaching and feedback to ensure excellent customer service and sales results.
  • Work closely with the Store Manager to develop and implement sales strategies, visual merchandising plans, and customer service initiatives.
  • Ensure the store is maintained to the highest standards, including interior and exterior upkeep, and adherence to Coach retail policies and procedures.
  • Utilize Coach's tools and technology to support relationship building and clienteling efforts, including driving sales and achieving individual and team goals.
Requirements:
  • 3+ years of retail management experience, preferably in a luxury or fashion brand.
  • Proven track record of driving sales growth and managing high-performing teams.
  • Excellent customer service and communication skills.
  • Ability to work a flexible schedule, including nights, weekends, and holidays.