Global Service Desk Specialist
3 weeks ago
At Teladoc Health, we're transforming the healthcare experience and empowering people everywhere to live healthier lives. As a Global Service Desk Specialist, you'll play a critical role in providing technical and troubleshooting support to employees in need of assistance with their computer hardware or software.
About Us:
Teladoc Health is a global, whole-person care company that's passionate about taking care of people. We've been providing care in Canada for over two decades to more than 9 million Canadians and 85,000 plan sponsors. We deliver care across 175 countries (over 51 million members globally), living our mission to empower all people to live their healthiest lives by transforming the healthcare experience.
Summary of Position:
Under the direction of the IT Manager, the Global Service Desk Specialist will provide technical and troubleshooting support to employees in need of assistance with their computer hardware or software.
We're looking for someone who cares and wants to be involved in our product, mission, and success - way beyond checking off tasks. And of course, at Teladoc you will enjoy true teamwork and lots of fun
Essential Duties and Responsibilities:
- PC/Mac hardware installation & troubleshooting
- Desktop software installation and troubleshooting for local and remote users
- Provide Desktop support and problem solving to end-users
- Tracking of hardware and software additions/changes
- Create / Update FAQ's and other technical documentation
- Participate in creation and editing of IT Support Standard Operating Procedures
- Provide escalation support for Helpdesk Technicians
- Set up, support, and maintain in-house/remote computer systems, desktops, laptops, mobile devices and peripherals.
- Communicate the issue statuses and resolutions to stakeholders in a timely manner.
- Log issues and resolutions in the tracking system, following up with users to ensure problems were fixed properly.
- Ensure accurate documentation of resolution information in the IT Technical Support knowledge management database.
- Provide user support for Microsoft Office products including Outlook, Teams, Excel, Word
- Keep peers and manager informed of trends, significant problems and delays.
- Identify and escalate client issues which may require changes to procedures, standards and systems.
- Participate in after hours and weekend coverage as needed.
- Perform other related duties as requested
- This is a hybrid role with the expectation to work in the office at least 3 days per week.
Qualifications:
- Bachelor's degree in a STEM field required (years of relevant work experience may be substituted)
- 1-6 years' experience working within a Help Desk, Call Center or NOC environment
- Understanding of IT Ticketing Systems
- Able to work independently as well as in a team.
- Excellent customer service, organizational and prioritizing skills
- Microsoft certifications a plus
- Disk level imaging solutions.
- Strong troubleshooting and research skills – highly curious in nature
- Excellent verbal and written communication skills
Knowledge of:
- PC/Mac configuration, general network operating systems and network topologies/protocols Windows operating systems and Microsoft Office products
- Mac OS
- Active Directory, Azure, 0365, JAMF and user administration
- Remote access technologies (VPN, SSO)
- Automated application deployment (a plus)
Why Join Teladoc Health?
Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives. We're a global, whole-person care company that's passionate about taking care of people. We've been providing care in Canada for over two decades to more than 9 million Canadians and 85,000 plan sponsors. We deliver care across 175 countries (over 51 million members globally), living our mission to empower all people to live their healthiest lives by transforming the healthcare experience.
We're a top employer and have been recognized for our commitment to diversity and inclusion. We believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.
We're committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We're dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve.
-
Global Service Desk Specialist
4 weeks ago
Toronto, Ontario, Canada Teladoc Health Full timeAbout Teladoc HealthTeladoc Health is a global leader in virtual care, empowering people everywhere to live their healthiest lives. As a whole-person care company, we deliver care across 175 countries, serving over 51 million members globally.Job SummaryWe are seeking a highly skilled Global Service Desk Specialist to join our team. As a key member of our IT...
-
Global Service Desk Specialist
4 weeks ago
Toronto, Ontario, Canada Teladoc Health Full timeAbout Teladoc HealthTeladoc Health is a global leader in virtual care, empowering people everywhere to live their healthiest lives. As a whole-person care company, we deliver care across 175 countries, serving over 51 million members globally.Job SummaryWe are seeking a highly skilled Global Service Desk Specialist to join our team. As a key member of our IT...
-
Global Service Desk Specialist
2 weeks ago
Toronto, Ontario, Canada Teladoc Health Full timeAbout Us:Teladoc Health is a global, whole person care company that empowers people everywhere to live their healthiest lives. As a leader in virtual care, we leverage digital technology to provide whole-person care that spans every stage in a person's health journey.Summary of Position:The Global Service Desk Specialist will provide technical and...
-
Global Service Desk Specialist
1 month ago
Toronto, Ontario, Canada Teladoc Health Full timeAbout Teladoc HealthTeladoc Health is a global leader in virtual care, empowering people everywhere to live their healthiest lives. As a whole-person care company, we deliver care across 175 countries, leveraging digital technology to provide whole-person care that spans every stage in a person's health journey.Job SummaryWe are seeking a highly skilled...
-
Global Service Desk Specialist
1 month ago
Toronto, Ontario, Canada Teladoc Health Full timeAbout Teladoc HealthTeladoc Health is a global leader in virtual care, empowering people everywhere to live their healthiest lives. As a whole-person care company, we deliver care across 175 countries, leveraging digital technology to provide whole-person care that spans every stage in a person's health journey.Job SummaryWe are seeking a highly skilled...
-
Global Service Desk Specialist
3 weeks ago
Toronto, Ontario, Canada Teladoc Health Full timeAbout Us:Teladoc Health is a global, whole person care company that empowers people everywhere to live their healthiest lives. As a leader in virtual care, we leverage digital technology to provide whole-person care that spans every stage in a person's health journey.Summary of Position:The Global Service Desk Specialist will provide technical and...
-
Global Service Desk Specialist
3 weeks ago
Toronto, Ontario, Canada Teladoc Health Full timeAbout Us:Teladoc Health is a global, whole person care company that empowers people everywhere to live their healthiest lives. As a leading provider of virtual care, we leverage digital technology to deliver whole-person care that spans every stage in a person's health journey.Summary of Position:The Global Service Desk Specialist will provide technical and...
-
Global Service Desk Specialist
3 weeks ago
Toronto, Ontario, Canada Teladoc Health Full timeAbout Us:Teladoc Health is a global, whole-person care company that empowers people everywhere to live their healthiest lives. As a leading provider of virtual care, we leverage digital technology to deliver whole-person care that spans every stage in a person's health journey.Summary of Position:The Global Service Desk Specialist will provide technical and...
-
Toronto, Ontario, Canada The Trade Desk Full timeTransforming Advertising with The Trade DeskThe Trade Desk is revolutionizing the way global brands and their agencies connect with audiences worldwide. Our innovative media buying platform empowers brands to deliver a more insightful and relevant ad experience, setting a new standard for global reach, accuracy, and transparency.Key Responsibilities:Develop...
-
Toronto, Ontario, Canada The Trade Desk Full timeTransforming Global Advertising with The Trade DeskThe Trade Desk is revolutionizing the way global brands and their agencies connect with audiences worldwide. Our innovative media buying platform empowers brands to deliver a more insightful and relevant ad experience, setting a new standard for global reach, accuracy, and transparency.Our MissionWe strive...
-
Toronto, Ontario, Canada The Trade Desk Full timeTransforming Global Advertising with The Trade DeskThe Trade Desk is revolutionizing the way global brands and their agencies connect with audiences worldwide. Our innovative media buying platform empowers brands to deliver a more insightful and relevant ad experience, setting a new standard for global reach, accuracy, and transparency.Our MissionWe strive...
-
Toronto, Ontario, Canada The Trade Desk Full timeTransforming Global Advertising with The Trade DeskThe Trade Desk is revolutionizing the way global brands and their agencies connect with audiences worldwide. Our innovative media buying platform empowers brands to deliver a more insightful and relevant ad experience, setting a new standard for global reach, accuracy, and transparency.Our MissionWe strive...
-
Toronto, Ontario, Canada The Trade Desk Full timeTransforming Global Advertising with The Trade DeskThe Trade Desk is revolutionizing the way global brands and their agencies connect with audiences worldwide. Our innovative media buying platform empowers brands to deliver a more insightful and relevant ad experience, setting a new standard for global reach, accuracy, and transparency.Our MissionWe strive...
-
Toronto, Ontario, Canada The Trade Desk Full timeTransforming Global Advertising with The Trade DeskThe Trade Desk is revolutionizing the way global brands and their agencies connect with audiences worldwide. Our innovative media buying platform empowers brands to deliver a more insightful and relevant ad experience, setting a new standard for global reach, accuracy, and transparency.Our MissionWe strive...
-
Toronto, Ontario, Canada The Trade Desk Full timeTransforming Global Advertising with The Trade DeskThe Trade Desk is revolutionizing the way global brands and their agencies connect with audiences worldwide. Our innovative media buying platform empowers brands to deliver a more insightful and relevant ad experience, setting a new standard for global reach, accuracy, and transparency.Our MissionWe strive...
-
Data Scientist II
1 month ago
Toronto, Ontario, Canada The Trade Desk Full timeAbout The Trade DeskWe're a global technology company on a mission to create a better, more open internet for everyone through principled, intelligent advertising.Our ChallengeOur platform handles over 1 trillion queries per day, operating at an unprecedented scale. We've built a robust system that's stronger and more resilient than ever.Your RoleAs a Data...
-
Data Scientist II
1 month ago
Toronto, Ontario, Canada The Trade Desk Full timeAbout The Trade DeskWe're a global technology company on a mission to create a better, more open internet for everyone through principled, intelligent advertising.Our ChallengeOur platform handles over 1 trillion queries per day, operating at an unprecedented scale. We've built a robust system that's stronger and more resilient than ever.Your RoleAs a Data...
-
Global Technical Support Specialist
6 days ago
Toronto, Ontario, Canada Teladoc Health Full timeAbout This OpportunityTeladoc Health is a leader in virtual care, and we're seeking a skilled and detail-oriented Global Technical Support Specialist to join our team. As a Global Technical Support Specialist, you will provide technical assistance to employees across the globe, troubleshooting and resolving issues with computer hardware and...
-
Data Scientist II
1 month ago
Toronto, Ontario, Canada The Trade Desk Full timeAbout The Trade DeskThe Trade Desk is a global technology company with a mission to create a better, more open internet for everyone through principled, intelligent advertising.Our PlatformWe operate at an unprecedented scale, handling over 1 trillion queries per day. Our platform is built to handle the complexity and scale of modern advertising.Our...
-
Data Scientist II
1 month ago
Toronto, Ontario, Canada The Trade Desk Full timeAbout The Trade DeskThe Trade Desk is a global technology company with a mission to create a better, more open internet for everyone through principled, intelligent advertising.Our PlatformWe operate at an unprecedented scale, handling over 1 trillion queries per day. Our platform is built to handle the complexity and scale of modern advertising.Our...
