Bilingual Security Operations Coordinator

2 weeks ago


Calgary, Alberta, Canada GardaWorld Full time
Job Summary

The Emergency Call Centre Operator is a critical role within GardaWorld, responsible for ensuring seamless communication and response to security incidents. As a key member of our team, you will be the first point of contact for clients and security personnel, providing timely and effective support to manage emergency situations.

Key Responsibilities
  • Answer and respond to security-related calls, emails, and messages in a professional and courteous manner.
  • Liaise with security personnel, clients, and emergency services to coordinate responses to security incidents.
  • Monitor and respond to security systems, including alarms, CCTV cameras, and emergency dispatch systems.
  • Dispatch emergency calls to clients and emergency services, ensuring timely and effective response.
  • Document and report security incidents, ensuring accurate and thorough records.
  • Participate in safety meetings and contribute to the development of safety protocols and procedures.
Requirements
  • Valid Alberta Security License.
  • Fluent in both English and French.
  • High school diploma or equivalent.
  • Strong computer and typing skills, proficient with Microsoft Office.
  • Experience with monitoring and operation of video and surveillance systems.
  • Minimum 1 year experience in a control centre or related field.
What We Offer


• Competitive hourly rate.• Comprehensive benefits package.• Opportunities for career advancement and professional growth.• Ongoing training and development programs.• Collaborative and dynamic work environment.



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