Service Associate

4 weeks ago

Toronto, Ontario, Canada Shangri-La Full time

Shangri-La Toronto

We are seeking a highly skilled and dedicated Service Associate to join our team. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:

  • Provide personalized assistance to guests, responding to their needs and requests in a timely and professional manner.
  • Maintain expertise on local venues, attractions, and events, providing recommendations and making arrangements as needed.
  • Interact with guests to provide information, assist with personal events, and make bookings and reservations.
  • Meet service expectations proactively, promptly, and professionally, demonstrating genuine care and attention to detail.
  • Actively demonstrate teamwork, safe work practices, open communication, accuracy in transactions, respect, sincerity, helpfulness, courtesy, and humility.
  • Perform Service Associate-Bellperson duties and shifts as required.
  • Undertake other ad hoc related responsibilities as required.

Requirements:

  • Service Excellence: Genuinely warm presence, friendly, sincere nature, drive for service excellence, internally proud, outwardly gracious, and humble.
  • Detail oriented: Care and attention to details in a multi-tasking environment.
  • Functional Knowledge: Familiarity with 5-star expectations for Front Desk, Reservations, and Service Center procedures, systems, and protocol.
  • Operational Competence: Familiarity with/ability to learn and follow Shangri-La deliverables, Shangri-La Toronto service standards, programs, policies, and procedures.
  • Communication: 100% English language proficiency, other languages useful.
  • Decision making: Able to prioritize, making prompt and reasonable decisions.
  • Problem solving: Adept at juggling multiple needs, calmly, respectfully, creatively, and successfully resolve problems as required.
  • Emotional maturity: Interacts with others in a respectful manner, with demonstrated qualities of sincerity, helpfulness, courtesy, and humility.
  • Ethical and professional conduct: Fulfills responsibilities with highest integrity.
  • Technology proficiency: Fully competent in all systems used within department, including Windows-based programs and PDA technology.

Shangri-La Toronto is committed to providing a barrier-free work environment and is compliant with its obligations under the Accessibility for Ontarians with Disabilities Act, 2005. We will provide reasonable accommodation in the application and interview process for this position upon request.

Other Requirements:

  • Minimum 2 years previous work experience in a similar capacity in an international world-class hotel.
  • Previous Shangri-La Hotels and Resorts experience useful.
  • Flexibility in schedule and availability on weekdays, weekends, and/or holidays is required.
  • Must be eligible to work in Canada.

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