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Customer Service Manager
2 months ago
At Michaels, we're passionate about empowering creativity and innovation in our customers. As a Gérant du service à la clientèle, you'll play a vital role in delivering an exceptional customer experience and driving business results.
Key Responsibilities:- Lead the front-end operations and ensure seamless execution of customer-centric processes
- Manage and develop the customer experience team to achieve sales and service goals
- Collaborate with the Store Manager to implement Standard Operating Procedures (SOPs) and Company programs
- Plan and execute class and in-store events to drive sales and engagement
- Manage shrink and safety programs to minimize losses and ensure a safe working environment
- Assist with cash reconciliation, inventory processes, and onboarding of new team members
- Train and coach team members to achieve results and support talent development
- Serve as Manager on Duty (MOD) and ensure excellent customer service
- 2+ years of retail management experience, preferably in a customer-centric environment
- Strong leadership and communication skills
- Ability to remain standing for long periods, move throughout the store, and lift heavy boxes
- Flexibility to work nights, weekends, and early mornings
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
- A fun and creative work environment
