Retail Operations Manager
4 days ago
At Mike Wiegele Helicopter Skiing, we are a dynamic organization that thrives in a natural environment that promotes safe practices and good health. Our employees are our most valuable asset, and we offer highly competitive wages, subsidized housing, and food services to ensure they can save money while working with us throughout the year.
About the Role
We are seeking an experienced Retail Operations Manager to join our team. As a key member of our retail department, you will be responsible for managing the daily operations of our Sports Shop and Boutique, including inventory management, staff training, and customer service. You will work closely with our team to implement retail operation policies and procedures, ensuring that all services meet the highest standards of the hospitality industry.
Salary
The estimated salary for this role is $23.50 per hour, plus auto gratuities, and a season completion bonus of $1 per hour.
Job Description
As a Retail Operations Manager, your primary responsibilities will include:
- Managing the retail inventory and restocking across 3 store fronts
- Ordering retail stock for the next season
- Implementing retail operation policies and procedures
- Ensuring safety measures in retail stores, inside and out
- Maintaining cleanliness in the Sports Shop and Boutique retail area
- Maintaining and updating retail software, hardware, and display fixtures
- Ensuring accurate and detailed tracking of daily and yearly sales via point of sale system
- Daily restocking of inventory across all store fronts
- Maintaining inventory and reordering supplies before they run out
- Training staff on point of sales system and procedures
- Providing product knowledge sessions for retail staff
Required Skills and Qualifications
To be successful in this role, you will need:
- Minimum 5 years of related experience with superior track record in supervision
- Superior leadership and supervision abilities
- Excellent understanding of the winter sports retail industry
- Outstanding interpersonal and communication skills, self-motivated
- Experience and/or education in customer service
- Computing experience including use of excel and retail software
- Knowledge of outdoor recreational clothing
- Attention to detail and commitment to continuous improvement
- Solid understanding of sales
- Must be responsible, prompt, and able to work independently
- Attributes include energetic personality, people skills, and good grooming standards
- Must be able to frequently bend and kneel, lift moderate weight, and work on feet for an extended period
- Valid driver's license required
- Must be able to work as part of a team
- Second language preferred (German)
Benefits
As a valued member of our team, you will enjoy a range of benefits, including:
- Subsidized staff accommodation in private or shared residence
- Fitness center
- Staff rate for on-site massage therapy
- Family and friends' discounts
- Opportunities to helicopter ski
- Ski passes to Marmot Basin in Jasper, AB
- Recreation opportunities such as cross-country skiing, snow shoeing, and skating
- In-house training and development programs
- Employee Assistance Program
- Discounted rates at various hotels in Kamloops, Jasper, and Vernon
- Staff meal plan
- 30% off retail items in our specialized boutique
- Guaranteed adventure
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