Senior Resident Manager

2 days ago

Surrey, British Columbia, Canada Pacific Cove Properties Full time
Job Title: Senior Resident Manager

About Pacific Cove Properties:

Pacific Cove Properties is a BC-owned and operated property management company providing rental accommodation to almost 3000 families and individuals in communities throughout British Columbia, including Metro Vancouver, the Fraser Valley, Vancouver Island, and the Okanagan.

Job Overview:

We are seeking a dedicated and experienced Senior Resident Manager to lead the residential team at our building in Surrey, BC. The ideal candidate will be a highly organized individual with effective communication skills capable of delivering exceptional customer service and resident management.

Key Responsibilities:

  1. Strategic Leadership: Develop and implement strategies to enhance resident satisfaction and operational efficiency while achieving financial objectives for the residential rental building.
  2. Leasing Strategy: Create and implement leasing initiatives to attract and retain high-quality residents, optimizing occupancy rates.
  3. Resident Relations: Cultivate positive relationships with residents, proactively address concerns, and foster a sense of community within the building.
  4. Compliance Oversight: Ensure all operations adhere to company policies and the Residential Tenancy Act, including timely rent collection and deposits, managing move-ins/outs, and ensuring suites are properly advertised electronically and in print.
  5. Crisis Management: Strategically manage resident issues, including evictions, disputes, and crisis situations, focusing on resolution and compliance.
  6. Operational Excellence: Oversee property maintenance and cleaning services, ensuring a high standard of living conditions and timely response to maintenance requests.
  7. Project Coordination: Collaborate with cross-functional teams on property improvement projects, renovations, and enhancements to elevate the living experience for residents.

Required Skill Sets:

  1. Exceptional Communication Skills: Strong verbal and written communication skills, with the ability to effectively convey information to diverse audiences. Adhering to a 30-minute response time policy for inquiries from residents, prospective residents, and management.
  2. Strategic Problem Solving: Proven ability to analyze complex situations, develop innovative solutions, and make informed decisions that positively impact resident relations and property performance.
  3. Leadership and Team Development: Demonstrated experience in leading and mentoring teams, fostering a collaborative environment that encourages professional growth and high performance.
  4. Time Management and Organizational Skills: Exceptional ability to prioritize tasks, manage multiple responsibilities, and meet deadlines in a fast-paced environment.
  5. Diplomatic Conflict Resolution: Strong interpersonal skills with a focus on tact and diplomacy, adept at managing resident disputes and maintaining a harmonious living environment.

Education and Experience:

  1. Minimum of five (5) years of residential property management experience.
  2. Comprehensive understanding of the Residential Tenancy Act.

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