Senior Resident Manager
3 weeks ago
Pacific Cove Properties is a leading property management company in British Columbia, providing rental accommodation to thousands of families and individuals across the province.
We are seeking a highly experienced and organized Senior Resident Manager to lead our residential team at our building in Surrey, BC. The ideal candidate will have exceptional communication skills, a strategic mindset, and a passion for delivering exceptional customer service and resident management.
Key Responsibilities:
- Develop and implement strategies to enhance resident satisfaction and operational efficiency.
- Create and implement leasing initiatives to attract and retain high-quality residents.
- Cultivate positive relationships with residents, proactively address concerns, and foster a sense of community within the building.
- Ensure all operations adhere to company policies and the Residential Tenancy Act.
- Manage resident issues, including evictions, disputes, and crisis situations.
- Oversee property maintenance and cleaning services, ensuring a high standard of living conditions.
- Collaborate with cross-functional teams on property improvement projects and renovations.
Required Skill Sets:
- Exceptional Communication Skills: Strong verbal and written communication skills, with the ability to effectively convey information to diverse audiences.
- Strategic Problem Solving: Proven ability to analyze complex situations, develop innovative solutions, and make informed decisions.
- Leadership and Team Development: Demonstrated experience in leading and mentoring teams, fostering a collaborative environment that encourages professional growth and high performance.
- Time Management and Organizational Skills: Exceptional ability to prioritize tasks, manage multiple responsibilities, and meet deadlines in a fast-paced environment.
- Diplomatic Conflict Resolution: Strong interpersonal skills with a focus on tact and diplomacy, adept at managing resident disputes and maintaining a harmonious living environment.
Education and Experience:
- Minimum of five (5) years of residential property management experience.
- Comprehensive understanding of the Residential Tenancy Act.
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