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Banking Advisor

2 months ago

Timmins, Ontario, Canada National Bank Full time
About the Role

This is a versatile and varied role that allows you to live your ambitions and have a positive impact on your own life as well as the lives of your clients and colleagues.

Your Key Responsibilities
  • Greet clients and answer their questions in a friendly and approachable manner.
  • Help clients use our banking applications and ABMs to manage their finances effectively.
  • Listen actively to clients' needs and resolve situations that may be complex or sensitive.
  • Provide advice and offer transaction solutions for Personal Banking clients to meet their financial goals.
  • Demonstrate the ability to build lasting business relationships with clients and colleagues.
  • Ensure client satisfaction and engagement through excellent customer service.
  • Refer clients to specialist colleagues for their specific needs and ensure a seamless experience.
  • Ensure adherence to compliance and risk management rules to maintain a secure and trustworthy environment.
About Your Team

You will work with a team of experts specialized in investment, credit, mortgage financing, and more. Our team values passionate people and bold ideas, and we work together to ensure our clients reach their goals and colleagues do what they love.

What We Offer
  • A dynamic work environment with cutting-edge collaboration tools.
  • A positive employee experience with regular feedback and ongoing communication.
  • Opportunities for career growth and development through training programs and on-the-job learning.
  • A wide range of flexible benefits to promote your wellbeing and that of your family.
Requirements
  • A college diploma (DEC) or equivalent.
  • Customer service experience, inclusive attitude, and openness to diversity.
  • A positive attitude and empathy for clients.
  • Interest in technology and skilled in sharing knowledge.
  • Ability to adapt to different situations.
Languages

English, French

Skills
  • Accountability
  • Brand Ambassadorship
  • Business Development
  • Client-focused
  • Customer Relationship Management
  • Detail-oriented
  • Digital literacy
  • Driving Results
  • Emotional Intelligence
  • Empathy
  • Humility
  • Learning Agility
  • Oral Communication
  • Teamwork