Banking Advisor

3 weeks ago

Timmins, Ontario, Canada National Bank Full time
Job Summary:

As a Banking Advisor at National Bank, you will play a vital role in providing exceptional client service and support. Your primary responsibility will be to greet clients, answer their questions, and help them use our banking applications and ABMs. You will also be responsible for listening to clients' needs and resolving complex situations, giving advice and offering transaction solutions for Personal Banking clients, and building lasting business relationships. Additionally, you will ensure client satisfaction and engagement, refer clients to specialist colleagues for their specific needs, and adhere to compliance and risk management rules.

Your Team:
The branch is open one evening per week, and a number of work schedules are possible and will vary depending on team availability. This position reports to the Customer Service Branch Manager or the Branch Manager. You will work with a team of experts specialized in investment, credit, mortgage financing, and more. Our team values passionate people and bold ideas, and we work together to ensure our clients reach their goals and colleagues do what they love. We rely on our colleagues to share knowledge and help each other.

Prerequisites:
To be successful in this role, you will need to hold a college diploma (DEC) or equivalent, have customer service experience, an inclusive attitude, and openness to diversity, a positive attitude and empathy for clients, interest in technology, and the ability to adapt to different situations. You will also need to be proficient in English and French.

Benefits:
In addition to competitive compensation, you will be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family. These include a health and wellness program, flexible group insurance, a generous pension plan, an Employee Share Ownership Plan, an Employee and Family Assistance Program, preferential banking services, opportunities to get involved in community initiatives, telemedicine service, and a virtual sleep clinic. We have an offer that keeps up with trends as well as your needs and those of your family. Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees' ideas and encourage regular feedback and ongoing communication.

About Us:
We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We want to offer an accessible, barrier-free workplace to all employees and welcome all candidates who share our values and are passionate about making a difference.

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