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Technology Leadership Role

2 weeks ago

Vancouver, British Columbia, Canada Tbwa ChiatDay Inc Full time
Job Summary

We are seeking a highly skilled and experienced IT Infrastructure Manager to join our team. This is a senior leadership role that involves overseeing infrastructure operations and ensuring the availability and security of services across the organization.

About the Ideal Candidate

We are looking for a candidate with a unique blend of advanced technical skills and exceptional managerial abilities. They should be naturally service-oriented, passionate about problem-solving, and able to motivate a team of hybrid/remote work IT professionals.

Key Responsibilities
  • Oversee infrastructure operations and ensure the availability and security of services across the organization.
  • Train, manage, and mentor a team of specialist and generalist IT professionals.
  • Establish, measure, and track KPIs for system health and support escalations.
  • Develop weekly and monthly reports on the team's productivity.
  • Work with business units to understand and provide expected service levels.
  • Manage technology projects start to finish.
  • Act as an escalation contact for incidents and manage the escalation process where required.
  • Monitor ticket queues, assign issues, and identify opportunities for improvements and automation.
  • Work with stakeholders on technology adoption, training, and optimizing technology usage.
  • Create training material and conduct training sessions.
  • Utilize contract/consultant resources for specialized skillsets we do not have internally.