Clinical Operations Manager, Mental Health Services

2 weeks ago


Chilliwack, Canada Fraser Health Full time
Job Summary

We are seeking a highly skilled and experienced Patient Care Coordinator to join our team at Fraser Health. The successful candidate will be responsible for providing clinical supervision, guidance, and support to nursing staff and other clinical team members in the provision of person-centered and recovery-oriented care.

Key Responsibilities
  • Provide clinical supervision and guidance to nursing staff and other clinical team members
  • Support the day-to-day operations of the assigned unit(s), including daily patient flow
  • Participate in research, policy, quality improvement, and risk management activities
  • Perform duties with a unit or hospital focus and support program and/or regional activities
  • May provide care to patients through a combination of telephone, virtual video/audio conference, and/or remote technology
  • Supervise nursing and nursing support staff and coordinate the work of the clinical team
  • Monitor the quality of care and the safety of patients
  • Assign and adjust work assignments, schedules, and coordinates staff
  • Support quality patient care and excellence in practice by promoting interprofessional collaboration and team building
  • Identify learning requirements of staff and provide input into the development of learning objectives
  • Participate in or lead the investigation of complaints by patients/families
  • Collaborate with Quality Improvement according to established protocols
  • Participate in quality improvement and risk management activities
  • Assist the Manager/Director by attending panel interviews and providing recommendations on the selection of new staff
Qualifications
  • Current practicing registration as a Registered Nurse and/or Registered Psychiatric Nurse with the British Columbia College of Nurses and Midwives
  • Three years of recent related clinical experience in the designated clinical area, or an equivalent combination of education, training, and experience
  • May require current Class 5 Driver's License and access to personal vehicle for business-related purposes
Skills and Abilities
  • Clinical proficiency/expertise in the designated clinical area
  • Knowledge of community resources and health-related support services
  • Ability to supervise and provide leadership and work direction
  • Ability to coordinate patient assignments and monitor staff workload and patient factors
  • Ability to establish priorities for patient care, patient flow/discharge planning, and overall daily operations of the designated unit(s)
  • Ability to monitor the quality of patient care and ensure maintenance of standards for nursing practice and nursing support staff
  • Ability to role model, coach, and mentor best practices in patient care
  • Ability to identify individual or group learning priorities to meet identified program, organizational, and learner needs
  • Ability to support implementation of education based on changing practices
  • Ability to provide input into budgets and minor and capital equipment
  • Ability to communicate effectively both verbally and in writing
  • Ability to work independently and in an organized and self-directed manner
  • Ability to problem-solve and effectively deal with conflict situations
  • Ability to operate related equipment, including applicable software, hardware, and remote/virtual technology applications


  • Chilliwack, Canada Fraser Health Part time

    Detailed Overview Utilizing the case management model and as part of a multidisciplinary team, the case manager provides clinical services to Indigenous clients in Community Programs, and works closely with other members of the clinical team in assessing clients' mental health and substance use status, formulating a plan of care, implementing planned care...


  • Chilliwack, Canada Fraser Health Full time

    Salary range: The salary range for this position is CAD $ $52.81 / hour Why Fraser Health?: Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka'pamux Nations. Our team of...


  • Chilliwack, Canada Fraser Health Full time

    Salary range: The salary range for this position is CAD $42.27 - $52.81 / hour Why Fraser Health?: Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka'pamux Nations. Our...


  • Chilliwack, Canada Fraser Health Full time

    About the RoleWe are seeking a highly skilled and compassionate Case Manager to join our team at Fraser Health. As a Case Manager, you will play a vital role in providing clinical services to Indigenous clients in our Community Programs.Key ResponsibilitiesEnhance and Develop Indigenous Mental Health Services: Work with local communities to enhance,...


  • Chilliwack, Canada Fraser Health Full time

    Salary range: The salary range for this position is CAD $39.14 - $48.88 / hour Why Fraser Health?: Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations. Our...


  • Chilliwack, Canada Fraser Health Full time

    Salary range: The salary range for this position is CAD $59.56 - $85.62 / hour Why Fraser Health?: Are you looking for that job that will allow you to combine your clinical expertise and your proven leadership skills? Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse...


  • Chilliwack, Canada Fraser Health Full time

    Job Title: Mental Health ClinicianWe are seeking a highly skilled and compassionate Mental Health Clinician to join our team at Fraser Health. As a key member of our interdisciplinary team, you will play a vital role in providing high-quality care to our clients and their families.Key Responsibilities:Develop and implement recovery-oriented treatment plans...


  • Chilliwack, Canada Fraser Health Full time

    Job Title: Mental Health ClinicianWe are seeking a highly skilled and compassionate Mental Health Clinician to join our team at Fraser Health. As a key member of our interdisciplinary team, you will play a vital role in providing high-quality care to our clients and their families.Key Responsibilities:Develop and implement recovery-oriented treatment plans...


  • Chilliwack, Canada Fraser Health Full time

    Case Manager, Indigenous Mental Health Job Title: Case Manager, Indigenous Mental Health Company: Fraser Health Fraser Health is a leading healthcare provider in British Columbia, dedicated to delivering high-quality care to diverse communities. Our team of 45,000 staff, medical staff, and volunteers is committed to serving our patients, families, and...


  • Chilliwack, Canada Fraser Health Full time

    Case Manager, Indigenous Mental HealthJob Title: Case Manager, Indigenous Mental Health Company: Fraser Health Fraser Health is a leading healthcare provider in British Columbia, dedicated to delivering high-quality care to diverse communities. Our team of 45,000 staff, medical staff, and volunteers is committed to serving our patients, families, and...


  • Chilliwack, Canada Fraser Health Full time

    Job SummaryFraser Health is seeking a skilled Case Manager to join our team in providing clinical services to Indigenous clients in Community Programs. The successful candidate will work closely with a multidisciplinary team to assess clients' mental health and substance use status, formulate a plan of care, implement planned care, and evaluate outcomes.Key...


  • Chilliwack, Canada Fraser Health Full time

    Job Title: Case Manager, Indigenous Mental Health SpecialistWe are seeking a skilled Case Manager, Indigenous Mental Health Specialist to join our team at Fraser Health. As a Case Manager, you will work with Indigenous clients in Community Programs, providing clinical services and working closely with a multidisciplinary team to assess clients' mental health...


  • Chilliwack, Canada Fraser Health Full time

    Job Title: Case Manager, Indigenous Mental Health SpecialistWe are seeking a skilled Case Manager, Indigenous Mental Health Specialist to join our team at Fraser Health. As a Case Manager, you will work with Indigenous clients in Community Programs, providing clinical services and working closely with a multidisciplinary team to assess clients' mental health...


  • Chilliwack, Canada Fraser Health Full time

    Job Title: Case Manager, Indigenous Mental HealthFraser Health is seeking a skilled Case Manager to join our team in Chilliwack. As a Case Manager, you will work with Indigenous clients in Community Programs, providing clinical services and working closely with other members of the clinical team.Key Responsibilities:Provide clinical services to Indigenous...


  • Chilliwack, Canada Fraser Health Full time

    Job Title: Case Manager, Indigenous Mental HealthFraser Health is seeking a skilled Case Manager to join our team in Chilliwack. As a Case Manager, you will work with Indigenous clients in Community Programs, providing clinical services and working closely with other members of the clinical team.Key Responsibilities:Provide clinical services to Indigenous...


  • Chilliwack, Canada Fraser Health Full time

    Job Title: Case Manager, Indigenous Mental HealthFraser Health is seeking a skilled Case Manager to join our team in Chilliwack. As a Case Manager, you will work with Indigenous clients in Community Programs, providing clinical services and working closely with other members of the clinical team.Key Responsibilities:Provide clinical services to Indigenous...


  • Chilliwack, Canada Fraser Health Full time

    Job SummaryWe are seeking a skilled Case Manager to join our team at Fraser Health, working with Indigenous clients in Community Programs. The successful candidate will provide clinical services, work closely with the multidisciplinary team, and participate in planning and developing mental health and substance use services.Key ResponsibilitiesProvide...


  • Chilliwack, Canada Fraser Health Full time

    Job SummaryWe are seeking a skilled Case Manager to join our team at Fraser Health, working with Indigenous clients in Community Programs. The successful candidate will provide clinical services, work closely with the multidisciplinary team, and participate in planning and developing mental health and substance use services.Key ResponsibilitiesProvide...


  • Chilliwack, Canada Fraser Health Full time

    Job Title: Mental Health Clinician - Indigenous HealthJob Summary:Fraser Health is seeking a highly skilled and compassionate Mental Health Clinician to join our Indigenous Health team. As a Mental Health Clinician, you will play a vital role in providing culturally sensitive and individualized care to Indigenous clients and their families.Key...


  • Chilliwack, Canada Fraser Health Full time

    Job Title: Mental Health Clinician - Indigenous HealthJob Summary:Fraser Health is seeking a highly skilled and compassionate Mental Health Clinician to join our Indigenous Health team. As a Mental Health Clinician, you will play a vital role in providing culturally sensitive and individualized care to Indigenous clients and their families.Key...