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Customer Service Representative

2 months ago

Ottawa, Ontario, Canada Scotiabank Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our Scotia iTRADE Contact Centre team as a Customer Service Representative. As a key point of contact for our clients, you will be responsible for delivering exceptional service and support through inbound and outbound calls.

Key Responsibilities
  • Assist clients with inquiries and provide personalized solutions to meet their needs
  • Use discretion and problem-solving skills to resolve client issues and concerns
  • Facilitate a culture of passion, accountability, and collaboration within the team
Requirements
  • Fluency in English and one of the following languages: Cantonese or Mandarin
  • Broad knowledge of investment products and procedures relating to securities settlement
  • Ability to work in a fast-paced environment with volumes dictated by market trends, client demands, and seasonal peaks
  • Strong written and verbal communication skills
  • Ability to utilize time-management and prioritization skills
What We Offer
  • Competitive pay and benefits package
  • Opportunity to gain valuable industry knowledge and experience
  • Opportunity to advance your career through other roles within Wealth Management and Scotiabank
  • Inclusive and diverse work environment
Training and Development

We value employee training and development. Our comprehensive training program includes a 4-week onboarding training for all hires and an additional 7-week training for successful individuals who require support to complete their licensing (CSC, CPH) courses.

The Scotia iTRADE Contact Centre is open 8am-8pm Monday to Friday. Due to the nature of a contact centre environment, flexibility to work evening shifts is required.