Customer Experience Operations Manager

5 days ago


Prince Albert, Saskatchewan, Canada Michaels Full time
Job Summary
A rewarding opportunity has become available for an experienced Customer Experience Operations Manager to join our team at Michaels in Prince Albert, SK. As a key member of our retail management team, you will be responsible for delivering exceptional customer experiences while maintaining store recovery standards and leading omnichannel processes.

About the Role
This role is focused on managing front-end operations and expectations, ensuring all front-end policies and procedures are followed. You will work closely with the Store Manager to lead and manage adherence to Standard Operating Procedures (SOPs) and Company programs. Key responsibilities include:

- Omnichannel Leadership: Lead the execution of omnichannel processes, including assisting with cash reconciliation and bank deposits, and participating in the performance management process.
- Shrink and Safety Management: Manage and execute shrink and safety programs, maintain store recovery standards, and ensure compliance with applicable laws and requirements.
- Team Development: Train, observe, and coach the customer experience team to achieve results, participate in Talent Development, and support leadership competencies for continued self-development.
- Sales Floor and Cashier Support: Assist with inventory processes, including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed, and acknowledge customers, help locate products, and provide solutions.
- Framing Responsibilities (select stores): Lead the delivery of high-quality custom framing solutions, plan and manage the completion of the framing workload, and partner with the Store Manager to ensure timely completion of projects.

About Michaels
Michaels is a leader in the arts and crafts industry, dedicated to supporting creativity and innovation. As a valued member of our team, you will have access to comprehensive training and development opportunities, as well as a competitive salary and benefits package. Estimated salary: $60,000 - $80,000 per year, depending on experience. This is a full-time position that includes evenings, weekends, and early mornings.

  • Prince Albert, Saskatchewan, Canada Michaels Full time

    Job DescriptionMichaels is seeking a highly skilled Customer Experience Manager to lead our front-end operations and deliver exceptional customer service. As a key member of our team, you will be responsible for managing and executing effective front-end operations, leading omnichannel processes, and maintaining store recovery standards.Key...


  • Prince Albert, Saskatchewan, Canada Michaels Full time

    Job SummaryMichaels is seeking a highly skilled Customer Experience Manager to lead our front-end operations and deliver exceptional customer service. As a key member of our team, you will be responsible for managing and executing effective store recovery standards, leading omnichannel processes, and maintaining a customer-centric shopping experience.Key...


  • Prince Albert, Saskatchewan, Canada Michaels Full time

    Job DescriptionMichaels is seeking a highly skilled Customer Experience Manager to lead our front-end operations and deliver exceptional customer service. As a key member of our team, you will be responsible for managing and executing effective front-end operations, leading omnichannel processes, and maintaining store recovery standards.Key...


  • Prince Albert, Saskatchewan, Canada Savers Full time

    About UsSavers is a leading thrift store operator with a mission to champion reuse and inspire a sustainable future. With over 300 stores across the US, Canada, and Australia, we provide a platform for community members to donate gently-used items and shop unique pre-owned goods.Job SummaryWe are seeking highly motivated Sales Floor Associates to join our...


  • Prince Albert, Saskatchewan, Canada Savers Value Village Full time

    We are committed to creating an awesome experience for our customers, donors, and team members at Savers / Value Village.Job OverviewIn this role, you will have the opportunity to champion uniqueness, celebrate individuality, and contribute to a purpose-driven company that values local communities and sustainability.About UsSavers / Value Village is one of...


  • Prince Albert, Saskatchewan, Canada Savers Full time

    Our MissionWe champion reuse and inspire a future where second-hand is second nature.Who We AreAs a purpose-driven company, we operate with a business model that benefits the planet and local communities.Job SummaryOur Sales Floor Associates create an awesome experience for customers, donors, and team members alike.What You Can ExpectA workplace that...


  • Prince Albert, Saskatchewan, Canada beBee Professionals Full time $30,000 - $45,000

    Customer Service Representative OpportunityWe are seeking a skilled and dedicated Customer Service Representative to provide exceptional service to our customers at beBee Professionals in Prince Albert, Canada.Key Responsibilities:Respond to customer inquiries via various channels, ensuring timely and professional resolutions.Provide accurate and informative...

  • Service Advisor

    4 weeks ago


    Prince Albert, Saskatchewan, Canada Westview Steering & Brake Full time

    Job Title: Service AdvisorAt Westview Steering & Brake, we're seeking a skilled Service Advisor to join our team. As a Service Advisor, you will be the primary point of contact for our customers, providing exceptional service and ensuring their satisfaction with our products and services.Key Responsibilities:* Greet customers and direct them to available...

  • Operations Manager

    1 month ago


    Prince Albert, Saskatchewan, Canada beBee Professionals Full time $80,000 - $120,000

    We are looking for an Operations Manager to lead our team in Prince Albert, Canada. In this role, you will be responsible for overseeing the daily operations of our organization, driving profitability, and ensuring high levels of customer satisfaction.Key Responsibilities:Develop and implement business strategies to achieve financial targets.Manage and...


  • Prince Albert, Saskatchewan, Canada Savers Full time

    About the RoleSavers is seeking a highly motivated and experienced Store Operations Manager to join our team. As a Store Operations Manager, you will be responsible for overseeing the day-to-day operations of our store, ensuring that all tasks are completed efficiently and effectively.Key ResponsibilitiesManage store operations, including inventory...


  • Prince Albert, Saskatchewan, Canada Subway, Prince Albert, SK Full time

    Restaurant Operations ManagerKey Responsibilities:Staff Oversight: Supervise and train restaurant staff to ensure excellent customer service and high-quality food preparation.Budgeting: Manage restaurant budgets to control costs and maximize profitability.Quality Control: Maintain high standards of food quality, cleanliness, and customer...


  • Prince Albert, Saskatchewan, Canada beBee Professionals Full time $45,000 - $65,000

    Job Title: Store ManagerWe are seeking a highly motivated and experienced Store Manager to lead our team at beBee Professionals in Prince Albert, Canada.Key Responsibilities:Oversee the daily operations of the store, ensuring excellent customer service and profitability.Manage and motivate a team of store staff to achieve sales targets and provide a positive...


  • Prince Albert, Saskatchewan, Canada Georgie's Beer & Wine Store Full time

    Job DescriptionWe are seeking a highly skilled Retail Operations Manager to join our team at Georgie's Beer & Wine Store.About UsGeorgie's Beer & Wine Store is a retail business that prides itself on providing an exceptional customer experience. Our store offers a wide selection of beers and wines, and we are committed to building a team of professionals who...


  • Prince Albert, Saskatchewan, Canada beBee Professionals Full time $35,000 - $45,000

    Restaurant Supervisor **About the Role** We are seeking a skilled Restaurant Supervisor to oversee daily restaurant operations and ensure exceptional service for our guests at beBee Professionals in Prince Albert, Canada. **Key Responsibilities:** * Supervise restaurant staff to maintain high levels of customer service and a welcoming atmosphere * Assist...


  • Prince Albert, Saskatchewan, Canada Wokbox Full time

    We are seeking an experienced Restaurant Operations Manager to join our team at Wokbox.Job DescriptionTo oversee the daily operations of our restaurant, ensuring seamless service delivery and exceptional customer experience.Key Responsibilities:Supervise and Coordinate StaffDirect and manage a team of servers, hosts/hostesses, cooks, and dishwashers to...


  • Prince Albert, Saskatchewan, Canada beBee Professionals Full time $45,000 - $65,000

    We are seeking a skilled Restaurant Operations Manager to oversee the daily operations of our restaurant in Prince Albert. The ideal candidate will have previous experience as a restaurant manager or in a similar leadership role, with strong leadership and communication skills.Key Responsibilities:Manage daily restaurant operations, including staff...

  • Sales Associate

    3 weeks ago


    Prince Albert, Saskatchewan, Canada Sleep Country Full time $70,000

    **Transform Lives through Sleep**Sleep Country Canada/Dormez-vous is committed to building a company culture of inclusion and diversity where differences are embraced and valued. We are seeking a motivated and customer-focused Sales Associate to join our team.As a Sales Associate, you will play a key role in delivering exceptional customer experiences and...


  • Prince Albert, Saskatchewan, Canada QUESADA BURRITOS & TACOS Full time

    Job DescriptionWe are seeking a highly skilled Restaurant Operations Manager to join our team at Quesada Burritos & Tacos. As a key member of our management team, you will be responsible for ensuring the smooth operation of our restaurant, including supervising staff, managing inventory, and maintaining high-quality customer service.Key...


  • Prince Albert, Saskatchewan, Canada beBee Professionals Full time $35,000 - $45,000

    Job SummaryWe are seeking an experienced Retail Store Supervisor to oversee daily operations and lead our retail team at beBee Professionals in Prince Albert. As a key member of our team, you will be responsible for ensuring exceptional customer service, managing staff, and achieving sales goals.Key ResponsibilitiesSupervise and train retail staff to deliver...


  • Prince Albert, Saskatchewan, Canada Savers Value Village Full time

    About the RoleWe are seeking a highly motivated and experienced Store Operations Manager to join our team at Savers / Value Village. As a key member of our store leadership team, you will be responsible for overseeing the day-to-day operations of our store, ensuring that our customers receive an exceptional shopping experience.Key ResponsibilitiesLead and...