Fraud and Money Services Business Analyst

3 weeks ago

Toronto, Ontario, Canada Float Financial Solutions Inc. Full time
About Float

Float is a leading fintech company that provides innovative financial solutions to Canadian businesses. As a fast-growing company, we are committed to delivering exceptional customer experiences and disrupting the traditional finance industry.

Job Description: Fraud & MSB Analyst

The Fraud & MSB Analyst will play a critical role in identifying and investigating suspicious behaviors and spend patterns on our high-growth card program. This individual will collaborate with cross-functional teams and customers to provide insights and recommendations to improve risk processes.

Key Responsibilities:
  • Fraud Support:
    • Monitor and respond to day-to-day alerts and queues related to fraud prevention, investigations, and dispute processing.
    • Assess current and future controls, identifying impacts to customers, revenue, or losses through data analysis and modeling.
    • Contribute to the continuous design and development of our fraud detection models and systems.
  • Analysis:
    • Understand various fraud patterns affecting Float, analyze trends, and provide data-driven solutions.
    • Define actions to mitigate fraud while balancing a positive customer experience.
  • Automation and Improvement:
    • Proactively seek opportunities to enhance efficiency through automation.
  • Case Investigations:
    • Monitor and analyze information from various tools, reports, and documentation to make informed decisions.
  • Stakeholder Engagement:
    • Build trust with customers and internal teams through excellent customer experience and fraud education.
  • Industry Knowledge:
    • Stay informed about fraud and AML trends and relevant regulations to help maintain a best-in-class risk program.
  • Education:
    • Collaborate with different teams to provide education and feedback on improving the fraud program and assist with AML program implementation.
  • AML Reporting:
    • Escalate cases to risk managers for potential reporting to FINTRAC.
  • Special Projects:
    • Participate in special projects as required.
Requirements

To succeed in this role, you will need:

  • Qualifications:
    • Experience in fraud detection, investigations, or credit card dispute management.
    • Proficient in analyzing transactional data from networks (Mastercard/Visa) to develop and refine fraud rules and models.
    • Familiarity with fraud prevention platforms and knowledge of fraud risks associated with payments and banking.
  • Customer Focus:
    • Experience handling difficult situations with empathy and a focus on delivering the best customer outcomes.
  • Data-Driven Decision Making:
    • Ability to assess risk and take action based on various data sources and documentation.
    • Proficiency in SQL, with strong reporting and data presentation skills.
  • Continuous Learning:
    • Eager to learn and understand the 'why' behind answers. Adaptable and proactive in learning new tools and approaches.
  • Creative Problem Solving:
    • Enjoys finding innovative solutions to overcome obstacles.
  • Collaboration:
    • Enthusiastic about working with sales, support, and product teams to enhance customer experience and improve the fraud program.
  • Market Understanding:
    • Experience in the banking sector with an understanding of fraud trends.
    • Bonus: Experience with credit card disputes.
  • Vendor and Relationship Management:
    • Comfortable working with third-party vendors to optimize the use of fraud prevention tools.

This role requires a unique blend of analytical skills, customer focus, creativity, and collaboration, along with a strong understanding of fraud risks and prevention strategies.

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