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Technical Support Specialist
1 month ago
Plan Group is seeking a skilled Technical Support Specialist to join our team. This role will provide Level II desktop support for the enterprise IT operation and escalation team, focusing on resolving technical issues and improving service delivery.
Job OverviewThis position requires strong technical knowledge of technology, including hardware, software, and networking systems. The ideal candidate must have excellent problem-solving, communication, and interpersonal skills, as well as patience and a customer-friendly attitude.
Responsibilities- Provide direct support to executives and manage senior escalations.
- Conduct deep dive analysis of branch environments and provide white glove service.
- Offer onsite support, project activities, and technical solution deployments.
- Effectively examine issues, identify solutions, and suggest preventative maintenance actions.
- Assist in implementing technology-based business solutions and researching industry best practices.
To be successful in this role, you should have 5+ years of Level II desktop and network support experience in Windows 10 environments. Additionally, you should possess advanced technical knowledge and business insight, with the ability to handle escalations and specialized services.
The ideal candidate will also have onsite and remote technical support and troubleshooting experience, as well as the ability to provide technical training to peers and other departments. A university degree in Computer Engineering, Network Engineering, Computer Science, or a related field is preferred.
We offer a competitive salary range of $60,000 - $80,000 per year, depending on experience. If you are a motivated and detail-oriented individual with a passion for delivering exceptional technical support, we encourage you to apply.
