Assistant Front Office Manager

3 weeks ago

Sun Peaks, British Columbia, Canada Sun Peaks Grand Hotel & Conference Centre Full time
Job Title: Assistant Front Office Manager

Imagine working in a stunning resort setting, surrounded by breathtaking mountain scenery. As a vital member of our leadership team, you will play a key role in fostering a culture of success and delivering an elevated guest experience.

Key Responsibilities:
  • Collaborate with the Front Office Manager to ensure seamless guest service, resolving inquiries, requests, and issues in a timely and friendly manner.
  • Analyze service data to identify trends and inform action planning for the FO team.
  • Assist in monitoring cost control efforts and overall profitability/marketing initiatives.
  • Develop and implement departmental policies and procedures.
  • Recruit and train new team members, ensuring they meet our high standards of service excellence.
Requirements:
  • Minimum 2 years' experience in a Front Office role, with 1 year in a leadership position.
  • Post-secondary education in hospitality or a related field is preferred.
  • Excellent communication and problem-solving skills, with the ability to think on your feet.
  • Strong leadership and team management skills, with a focus on delivering exceptional guest experiences.
  • Proficiency in hotel systems, including Opera PMS, is an asset.
What We Offer:
  • Competitive compensation package, including a comprehensive benefits plan.
  • Opportunities for professional growth and development, including training and mentorship programs.
  • Access to resort amenities, including lift passes, trail passes, and golf passes.
  • A dynamic and supportive work environment, with a focus on work-life balance.

We are an equal opportunity employer, committed to building a diverse and inclusive workforce. If you are a motivated and customer-focused individual with a passion for delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.

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