Assistant Branch Manager

7 days ago

Cornwall, Canada BMO Full time
About the Role

We are seeking a highly skilled and experienced Assistant Branch Manager to join our team at BMO. As a key member of our branch leadership team, you will be responsible for guiding and coaching employees to deliver exceptional service to our customers and prospects.

Key Responsibilities
  • Foster a culture aligned to BMO's purpose, values, and strategy, and model BMO values and behaviors in all interactions.
  • Ensure alignment between values and behavior that promotes diversity and inclusion.
  • Regularly connect work to BMO's purpose, set inspirational goals, define clear expected outcomes, and ensure clear accountability for follow-through.
  • Build interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
  • Attract, retain, and enable the career development of top talent.
  • Improve team performance, recognize and reward performance, coach employees, support their development, and manage poor performance.
  • Proactively understand customer personal banking and credit card needs and integrate marketing promotions and programs into customer conversations to provide strategic advice in the best interests of the customer.
  • Coordinate service requests and problem resolution processes to ensure accurate completion and follow-up that meets or exceeds customer expectations, or escalate for resolution.
  • Develop and maintain a network in the community to enhance the Bank's visibility and build a strong referral source for new potential business.
  • Support the Bank's community involvement and participate in community activities.
  • Resolve customer-related issues using knowledge of bank services, products, and processes.
  • Fulfill sales and service activities for the customer in accordance with approved procedures.
  • Provide input into area business and market plans to optimize new and existing business opportunities within the community.
  • Establish relationships with business partners (e.g., CDC, MasterCard, Symcor, etc.) to maintain knowledge of interdependent systems and related policies and procedures.
  • Review results and performance measures against plans and standards (e.g., sales targets, service targets, referral targets) to address gaps and develop plans.
  • Analyze data and information to provide insights and recommendations.
  • Provide technical training and support to branch employees to maintain operational and sales effectiveness and recommend improvements.
  • Manage transactional outcomes for customer calls or defer to appropriate internal business groups.
  • Resolve complex or unresolved customer situations or escalate to the next higher manager for resolution.
  • Maintain current knowledge of personal banking and credit card industries, practices, and trends and integrate into customer conversations.
  • Build effective relationships with internal/external stakeholders.
  • Maintain the confidentiality of customer and Bank information.
  • Identify and report suspicious patterns of activity that are suspected to be related to money laundering.
  • Comply with all legal and regulatory requirements for the jurisdiction.
Requirements
  • Typically between 3-5 years of relevant experience and post-secondary degree in a related field of study or an equivalent combination of education and experience.
  • 1-3 years of banking or customer service/sales or equivalent experience.
  • Previous supervisory or management experience - preferred.
  • General knowledge of retail banking products and services.
  • General knowledge of applicable regulations, audit standards, and related policies, procedures, and directives.
  • Working knowledge of competitive marketplace and trends in product offerings.
  • Working knowledge of branch operational processes and policies.
  • Working knowledge of branch technologies, processes, and performance metrics.
  • Specialized knowledge from education and/or business experience.
  • Verbal & written communication skills - In-depth.
  • Collaboration & team skills - In-depth.
  • Analytical and problem-solving skills - In-depth.
  • Influence skills - In-depth.

  • Assistant Branch Manager

    7 days ago

    Cornwall, Canada BMO Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as an Assistant Branch Manager. As a key member of our branch team, you will be responsible for delivering exceptional customer service and sales results while fostering a positive and inclusive work environment.Key ResponsibilitiesLead and manage a team of branch...

  • Assistant Branch Manager

    7 days ago

    Cornwall, Canada BMO Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as an Assistant Branch Manager. As a key member of our branch team, you will be responsible for delivering exceptional customer service and sales results while fostering a positive and inclusive work environment.Key ResponsibilitiesLead and manage a team of branch...

  • Assistant Branch Manager

    2 weeks ago

    Cornwall, Canada BMO Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as an Assistant Branch Manager. As a key member of our branch team, you will be responsible for delivering exceptional customer service and sales results while fostering a positive and inclusive work environment.Key ResponsibilitiesLead and manage a team of branch...

  • Assistant Branch Manager

    5 days ago

    Cornwall, Canada BMO Full time

    About the RoleWe are seeking a highly skilled and experienced Assistant Branch Manager to join our team at BMO. As a key member of our branch leadership team, you will be responsible for guiding and directing employees to deliver exceptional service to our customers and prospects.Key ResponsibilitiesFoster a culture aligned to BMO's purpose, values, and...

  • Assistant Branch Manager

    5 days ago

    Cornwall, Canada BMO Full time

    About the RoleWe are seeking a highly skilled and experienced Assistant Branch Manager to join our team at BMO. As a key member of our branch leadership team, you will be responsible for guiding and directing employees to deliver exceptional service to our customers and prospects.Key ResponsibilitiesFoster a culture aligned to BMO's purpose, values, and...

  • Assistant Branch Manager

    8 hours ago

    Cornwall, Canada BMO Full time

    Job SummaryWe are seeking a highly skilled and experienced Assistant Branch Manager to join our team at BMO. As a key member of our retail banking sales and service team, you will be responsible for guiding and directing employees to deliver exceptional service to our customers and prospects.Key ResponsibilitiesFoster a culture aligned to BMO's purpose,...

  • Assistant Branch Manager

    4 months ago

    Cornwall, Canada BMO Financial Group Full time

    426 Ninth Street West Cornwall Ontario,K6J 0B3 Guides, directs, and coaches employees to deliver exceptional service to BMO customers and prospects. Understands the needs of BMO customers or prospects to provide sales and service in the best interests of the customer. Advises customers on products and strategies that meet their financial objectives....

  • Assistant Branch Manager

    4 months ago

    Cornwall, Canada BMO Financial Group Full time

    426 Ninth Street West Cornwall Ontario,K6J 0B3 Guides, directs, and coaches employees to deliver exceptional service to BMO customers and prospects. Understands the needs of BMO customers or prospects to provide sales and service in the best interests of the customer. Advises customers on products and strategies that meet their financial objectives....

  • Branch Manager Development Program

    4 months ago

    Cornwall, Canada Noble Corporation Full time

    Overview: **We are now hiring for our Branch Manager Development Program for the following areas**: Cornwall, ON Cobourg, ON Brockville, ON **WELCOME TO TEAM NOBLE**: We are a network of the bright, the innovative, the flexible and the customer focused. When you join Noble as a participant in our Branch Manager Development Program, you will be provided...

  • Human Resources Assistant

    3 months ago

    Cornwall, Canada Bayshore HealthCare Full time

    Human Resources Assistant - Branch, under the direction of the Director of Operations or designate, completes day-to-day human resources activities at the Branch Office and collaborates in relevant National Service Centre initiatives. **DUTIES AND RESPONSIBILITIES** - Handle all telephone and written inquiries relating to the hiring and selection of Field...

  • Branch Ambassador

    7 days ago

    Cornwall, Canada Kawartha Credit Union Full time

    Branch Ambassador RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Branch Ambassador. As a key member of our team, you will play a vital role in creating member loyalty and providing exceptional member service excellence.Key Responsibilities:Provide personalized service to members, addressing their needs and concerns...

  • Branch Ambassador

    7 days ago

    Cornwall, Canada Kawartha Credit Union Full time

    Branch Ambassador RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Branch Ambassador. As a key member of our team, you will play a vital role in creating member loyalty and providing exceptional member service excellence.Key Responsibilities:Provide personalized service to members, addressing their needs and concerns...

  • Branch Ambassador

    10 hours ago

    Cornwall, Canada Kawartha Credit Union Full time

    Branch Ambassador RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Branch Ambassador. As a key member of our team, you will play a vital role in creating member loyalty and providing exceptional member service excellence.Key Responsibilities:Contribute to the success of the Credit Union by delivering outstanding...

  • Branch Ambassador

    1 week ago

    Cornwall, Canada Kawartha Credit Union Full time

    Branch Ambassador RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Branch Ambassador. As a key member of our team, you will play a vital role in creating member loyalty and providing exceptional member service excellence.Key Responsibilities:Provide personalized service to members, addressing their needs and concerns...

  • Branch Ambassador

    1 week ago

    Cornwall, Canada Kawartha Credit Union Full time

    Branch Ambassador RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Branch Ambassador. As a key member of our team, you will play a vital role in creating member loyalty and providing exceptional member service excellence.Key Responsibilities:Provide personalized service to members, addressing their needs and concerns...

  • Assistant Branch Manager

    2 weeks ago

    Cornwall, Canada BMO Full time

    Job Summary:The Assistant Branch Manager - Retail Banking Sales & Service Leader is responsible for guiding and directing employees to deliver exceptional service to BMO customers and prospects. This role requires a deep understanding of customer needs to provide sales and service in the best interests of the customer.Key Responsibilities:Foster a culture...

  • Assistant Branch Manager

    2 weeks ago

    Cornwall, Canada BMO Full time

    Job Summary:The Assistant Branch Manager - Retail Banking Sales & Service Leader is responsible for guiding and directing employees to deliver exceptional service to BMO customers and prospects. This role requires a deep understanding of customer needs to provide sales and service in the best interests of the customer.Key Responsibilities:Foster a culture...

  • Branch Ambassador

    4 months ago

    Cornwall, Canada Kawartha Credit Union Full time

    **Branch Ambassador (Permanent, Full-time)** **Location**:Cornwall, ON **Hours**: 40 hours per week, Monday to Saturday **Rate of Pay**: Based on experience **Position Description**: As a Branch Ambassador, you will: - Contribute to the success of the Credit Union by creating member loyalty and providing member service excellence - Assist members and...

  • Branch Ambassador

    4 months ago

    Cornwall, Canada Kawartha Credit Union Full time

    **Branch Ambassador (Casual, Part-time)** **Location**:Cornwall, ON **Hours**: 0-40 hours per week, Monday to Saturday **Rate of Pay**: Based on experience **Position Description**: As a Branch Ambassador, you will: - Contribute to the success of the Credit Union by creating member loyalty and providing member service excellence - Assist members and...

  • Warehouse Associate

    3 months ago

    Cornwall, Canada Noble Corporation Full time

    Overview: **Start a rewarding career at our Cornwall Branch as Warehouse Associate! At Noble, we help our customers’ businesses succeed by investing in our most important asset: our teammates!** **What We Offer You**: - Internal growth opportunities - Access to training and development programs - Comprehensive benefits package: - Medical & Dental...