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Technical Support Analyst

2 months ago

Vancouver, British Columbia, Canada Langara College Full time
Job Summary

The Computer Support Technician position at Langara College is responsible for providing technical support to users throughout the institution. This role requires a client-centered approach, adhering to established policies, practices, and standards.

Key Responsibilities
  • Respond to hardware and software incidents, as well as user requests, in a timely and effective manner.
  • Provide training to users in a one-on-one or group setting, ensuring they have the necessary skills to utilize technology effectively.
  • Collaborate with colleagues to resolve complex technical issues and improve overall IT services.
  • Stay up-to-date with the latest technology trends and advancements, applying this knowledge to enhance user support and services.
Qualifications
  • Bachelor's degree in Computer Science or a related field.
  • Minimum two years of experience in providing technical support to users, with a strong understanding of computer systems, software, and hardware.
  • ITIL Foundation Certification or equivalent.
  • Strong communication and interpersonal skills, with the ability to explain technical concepts to users.
  • Ability to work independently and as part of a team, with a strong focus on customer satisfaction.
Working Conditions
  • Ability to work in a fast-paced environment, with a high level of adaptability and flexibility.
  • Willingness to work non-traditional hours, including evenings and weekends, as required.