Annuity Policy Administrator

1 week ago


Ottawa, Ontario, Canada SILAC Insurance Company Full time

About SILAC Insurance Company

We are a top contender in the insurance industry, offering industry-leading annuity products to help individuals prepare for retirement. Our team is dedicated to delivering exceptional customer service and innovative solutions to meet the needs of our clients.

We value adaptability, transparency, and teamwork, and are committed to creating an environment and culture that is respectful and inclusive for everyone.

Job Description

The Annuity Claims Specialist is responsible for handling annuity-specific death and health rider claims, ensuring accurate and timely processing while maintaining a high level of customer service. This role involves making outgoing calls to beneficiaries and claimants regarding claims-related matters and supporting the team by taking incoming calls that involve complex claim inquiries.

Responsibilities

  • Process death benefit claims for annuity policies, ensuring accuracy and compliance with contract terms.
  • Conduct outgoing calls to beneficiaries and claimants to provide updates, request missing documentation, or clarify claim details.
  • Respond to complex incoming inquiries from internal team members regarding claims processes, policy provisions, and contract-specific claim requirements.

Requirements

  • Strong analytical skills to assess claim validity and resolve discrepancies.
  • Able to effectively communicate complex claim information in both verbal and written formats.
  • Experience with mainframe computer systems or proficiency in PC applications such as MS Word, Outlook, and other business software.
  • High attention to detail with strong organizational skills and accuracy in documentation review.

Benefits

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Culture of innovation and teamwork


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