National Account Coordinator
4 days ago
In this role, you will be responsible for managing high-profile national customer accounts, providing exceptional customer service, and ensuring timely resolution of customer issues. You will coordinate with business units and contractors to establish repair plans, review and present estimates, and reduce asset downtime.
About the PositionThe Customer Support Manager will play a critical role in ensuring the success of our national customer accounts. As a key member of our team, you will be responsible for managing work orders, coordinating with contractors, and providing updates to customers on their repair progression status.
Key Responsibilities:- Manage all work orders in the ERP system and actively manage work order progression
- Coordinate and communicate with business units and contractors to establish repair plans, review and present estimates, and reduce asset downtime
- Organize and manage incoming and ongoing jobs as well as incoming leads using established processes
- Receive all inbound customer calls
- Provide updates to customers on their repair progression status
- Manage preventative maintenance programs and service jobs end to end
- Liaise with contractors, local dealers, and out-of-territory customers
To be successful in this role, you will require:
- Post-secondary education in Sales, Business, Management, or a related discipline
- Previous experience in a similar role preferred
- Mechanical knowledge of the heavy machinery industry is an asset
- Strong computer skills, including proficiency with Microsoft Office Suite (Word, Excel, Outlook)
- Proven ability to manage conflicting priorities and schedules
- Proven experience working and leading in a fast-paced work environment
- Superior organizational skills and planning skills
- Strong interpersonal skills with the proven ability to communicate with individuals at all levels of the organization
- Ability to work autonomously while maintaining performance standards
- Positive attitude and high level of accountability
We offer a comprehensive benefits package that includes:
- Company-paid medical health care plan for you and your dependents
- Dental plan, vision plan, and prescription drug coverage
- Annual health care spending account
- Life insurance, disability insurance, and travel insurance – 100% employer-paid
- Sick leave plan – 100% employer-paid
- Employee assistance programs
- RRSP matching
- Remote position
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