Healthcare Professional | Pharmaceutical Support Specialist

4 weeks ago


Mississauga, Ontario, Canada The Cigna Group Full time

The Cigna Group, a leading health benefits manager, is seeking an experienced Healthcare Professional to join their team as a Pharmaceutical Support Specialist.

We offer a competitive salary and total rewards package, along with a positive work environment built on solid corporate values: integrity, mutual respect, collaboration and passion for healthcare.

In this role, you will be responsible for providing meaningful support at the right time to our members for better health and peace of mind. You will be the first point of contact for individuals contacting the pharmacy for a variety of medication and healthcare-related needs.

Key Responsibilities:

  • Investigate/solve/respond to prescription transfers, refill requests, payment solutions, and shipment tracking.
  • Communicate and follow-up with pharmacy providers and prescribers on patient care.
  • Gather information to create and maintain patient medication profiles.
  • Educate patients on their medication usage and potential side effects.
  • Escalate complex situations as necessary.

Requirements:

  • 2 years of relatable experience in a pharmacy setting or related field.
  • Proficient in Kroll software and computer literate, possessing intermediate skills in MS Office (Word, Excel, Outlook).
  • CRM experience is preferred but not required.
  • Excellent written, verbal and oral communication skills.
  • Team player with the ability to work independently.
  • Strong customer service focus.
  • Flexibility to adapt to changing situations and environments.

Salary: $65,000 - $80,000 per year, depending on experience and qualifications.



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