Senior Lease Portfolio Manager

1 day ago


Richmond Hill, Ontario, Canada BMW Group Full time

Become a key player in delivering exceptional customer service and driving business growth with BMW Group Canada. We are seeking a highly motivated Senior Lease Maturity Specialist to join our team in Richmond Hill, Ontario.

Job Overview:

The Senior Lease Maturity Specialist will play a vital role in ensuring seamless lease-end experiences for both customers and retailers. This includes handling inbound and outbound calls, written communications, and supervising the daily operations of the Lease Maturity Team.

Main Responsibilities:

  • Support retail and customer-facing operations by implementing effective measures and protocols to enhance the lease-end experience
  • Analyze sentiment and behavioral results of contact centre interactions to identify areas for improvement
  • Develop and deliver training programs for Lease Maturity Specialists to enhance their skills and knowledge
  • Process invoices, raise purchase requisitions, and support departmental budgeting and year-end accruals
  • Identify opportunities for process improvements to continuously enhance customer experience and adapt to new trends
  • Prepare and maintain departmental reporting to monitor KPIs and drive business growth
  • Collaborate with the Leasing Operations manager to prepare executive presentations and lead monthly department meetings

Requirements:

  • University degree in Business or related field
  • 3-5 years of contact centre experience, preferably in automotive or financial services
  • Previous experience in a supervisory role or similar (trainer, coach, etc.)
  • Flexibility with working hours, including rotating weekday shifts as late as 8:00pm
  • Superior communication skills, conflict resolution, and decision-making abilities
  • Demonstrated attention to detail, organizational, and multi-tasking skills
  • Fluent bilingualism (English/French) is preferred

What We Offer:

  • Award-winning culture and cutting-edge innovation
  • Incredible employee vehicle/motorcycle programs and first-rate health and wellness benefits
  • Highly competitive compensation, plus fresh meals and fully stocked coffee/tea bar
  • World-class office space and flexible hybrid work structure

Earn an estimated salary range of $85,000 - $110,000 per annum based on your qualifications and experience.

We are committed to creating an inclusive environment and encourage interested candidates to apply. Please note that we follow a hybrid work structure, and candidates must be willing to work from our Head Office in Richmond Hill, Ontario at least three times a week.



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