Engineering Team Lead

2 weeks ago

Toronto, Ontario, Canada Proofpoint Full time
About the Role

We are seeking an experienced Engineering Manager to lead our team of software engineers in delivering high-quality solutions for our customers. As a key member of our engineering organization, you will be responsible for planning, leading, and organizing a team to extend, enhance, and provide engineering support for our service infrastructure.

Key Responsibilities
  • Support Proofpoint Archiving Products and provide customer support to help resolve difficult customer issues.
  • Design, develop and deliver Solutions to customers to help them resolve problems that they are facing in their deployments.
  • Work on developing solutions and resolving issues within our products to help improve the overall stability of the archiving system.
  • Work closely with our Support organization to understand problem areas in the system and with customers and work on creative solutions to help customers be more productive with our solutions.
  • Provide after hours support when high profile issues arise.
Requirements
  • Minimum five years industry experience delivering industrial-strength, commercial software with demonstrated technical expertise in a OO language (C#/Java/C++).
  • Have a deep sense of building great teams and culture.
  • A strong command of advanced OO concepts/methodologies, as well as distributed systems, concurrent programming with threads, high-availability, web services, and complex data architectures.
  • Excellent analytical and troubleshooting skills to find and evaluate solutions to productions issues that are escalated to engineering.
  • Experience with integrated software engineering processes (e.g., unit testing, source control, continuous build, etc.).
  • Self-starter with strong interpersonal and communication skills. Able to communicate technical concepts well to different audiences.
  • Must be a team player and be able to work in an operationally critical, diverse, and dynamic environment.
  • Ability to work efficiently under pressure and manage multiple assignments.
  • Support of our 24x7 operations by participating in our on-call rotation to help resolve critical issues on production systems.
  • University degree in Computer Science, Computer Engineering, or equivalent.
  • Experience with development using Messaging Application Programming Interface (MAPI) to access Microsoft Exchange Server is a plus.
About Proofpoint

Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We're a customer-focused and a driven-to-win organization with leading-edge products. We are an inclusive, diverse, multinational company that believes in culture fit, but more importantly 'culture-add', and we strongly encourage people from all walks of life to apply.

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