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IT Infrastructure Specialist
2 months ago
Job Title: IT Infrastructure Specialist
Job Summary:
Axon Software is seeking an experienced IT Infrastructure Specialist to join our team. As an IT Infrastructure Specialist, you will be responsible for the installation, maintenance, and troubleshooting of hardware and software infrastructure, including workstations, printers, servers, and NAS systems.
Key Responsibilities:
- Analyze and understand customer questions, suggestions, and issues within the software and document all information from conversations.
- Assist in the resolution of these questions, suggestions, and issues with the help of fellow technical support members and programmers.
- Provide technical support to new and existing Axon Software users with patience and professionalism.
- Installation, maintenance, and troubleshooting of hardware and software infrastructure.
- Perform routine network maintenance and troubleshooting of the local area network (LAN) including routers and switches.
- Manage data backups and disaster recovery operations.
- Assist customers and communicate with users experiencing difficulties to determine and document problems experienced, monitor progress, support, and advise users on the status of the issue.
- Installation and maintenance of Axon Software on customer servers.
- Configure and maintain Amazon Web Services (AWS) infrastructure.
Requirements:
- Degree or Diploma in Computer Engineering Technology, Computer Systems Technology, or related discipline, or a minimum of two (2) years of experience in a related role.
- A solid knowledge of workstation and server hardware and software.
About Axon Software:
Axon Software is a professional and committed group of individuals with a shared company-wide mission that operates on its core values and forward-thinking philosophy of developing superior software and delivering world-class customer service to the transportation software industry.
